2017-08-08 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                          8 AUGUST 2017


Conclusion
The survey results show that the community is satisfied with Council’s performance with Council
achieving a ‘good’ to ‘very good’ rating. The results also show that Noosa Shire Council is
tracking well above its Provincial counterparts, and also for Queensland, in terms of overall
performance when compared with LGAQ 2015 survey results. Noosa’s survey results will be
further compared with LGAQ survey results from the 2017 state-wide survey when results are
released later this year. While the results are very positive, the opportunity exists for Council to
further improve performance ratings in a number of responsibility/service areas to enhance
overall performance.

Previous Council Consideration
The conduct of a Community Satisfaction Survey was an approved initiative in the 2016/17
Budget.

Finance & Risk
Nil.

Consultation
External Consultation - Community & Stakeholder
Nil.

Internal Consultation
The Community Satisfaction Benchmarking Report prepared by Market Facts (Qld) Pty Ltd has
been reviewed by the Leadership Team and Councillors.

Departments/Sections Consulted:

X      Chief Executive Officer   X   Community Services                      X   Corporate Services
       Executive Officer             Community Development                       Financial Services
       Executive Support             Community Facilities                        ICT
                                     Libraries & Galleries                       Procurement & Fleet
                                     Local Laws                                  Property
                                     Waste & Environmental Health                Revenue Services

X      Executive Services        X   Environment & Sustainable Development   X   Infrastructure Services
       Community Engagement          Building & Plumbing Services                Asset Management
       Customer Service              Development Assessment                      Buildings and Facilities
       Governance                    Economic Development                        Civil Operations
       People and Culture            Environmental Services                      Disaster Management
                                     Strategic Land Use Planning                 Infrastructure Planning,
                                                                                 Design and Delivery




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