2022-01-17 General Committee Meeting Agenda

GENERAL COMMITTEE MEETING AGENDA                                              17 JANUARY 2022


There are only 8 Responsibility Areas (out of the total of 41) for which Council has received an
average score which is defined as having an Importance rating of at least 3.96 (on the borderline
of ‘4’ = ‘Important’) and Performance not more than 1.5% below or above Average (where Average
Performance is 72.07% - the (calculated) Average Total Performance Index). In 2021, two new
responsibility areas have moved from being Low Performers in 2017 to Average performers,
namely “Town Planning” and “Drainage & Flood Mitigation”.
Areas of Lowest Performance Relative to Importance which provide the greatest opportunity for
improvement
In 2021, most of the same responsibility areas continue to be rated as low performers as in 2017.
However, two new responsibility areas have been added, specifically “Informing the Community”
and “Quality of Councillor(s) Dealt With” which were both rated as average performers in 2019.
The chart below shows a list of targets for improvement where elements have performance ratings
1.5% or more below the average performance assessment of 72.07%, but which also have
relatively high (=/>4) levels of importance. These elements can be considered as priorities for
enhancement of overall performance. Attention to these elements will lead to the greatest overall
increase in the weighted performance indices for subsequent tracking surveys.
The challenge is now for Council to continue to address and prioritise these areas in future
planning, and use follow up tracking surveys to not only monitor ratings for individual areas, but
also to ensure overall performance, continues to increase or at least remain at comparative levels
with other councils.




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