2022-01-17 General Committee Meeting Agenda

GENERAL COMMITTEE MEETING AGENDA                                                   17 JANUARY 2022


Previous Council Consideration
Ordinary Meeting Minutes 20 June 2019, Item 6, Page 19
That Council note the report by the Director Executive Services to the Services & Organisation
Committee Meeting dated 11 June 2019 regarding the results of the 2019 Community Satisfaction
Survey and the Community Satisfaction Survey 2019 Report prepared by Market Facts Qld. Pty
Ltd contained in Attachment 1 to the report and place on record its formal thanks for the efforts of
Noosa Council staff in achieving the continued improvement and significant positive result.
Ordinary Meeting Minutes 17 August 2017, Item 6, Page 8
That Council note the report by the Director Executive Services to the Services & Organisation
Committee Meeting dated 8 August 2017 regarding the results of the Community Satisfaction
Survey and the report prepared by Market Facts QLD Pty Ltd contained in Attachment 1 to the
report.
Finance
The conduct of the Community Satisfaction Survey was provided for in the 21/22 budget. The cost
of the Survey was $23,000.
Risks & Opportunities
The Community Satisfaction Survey of Noosa residents provides valuable information about the
quality of Council’s services, the community’s satisfaction with Council’s services and changing
community expectations. This information assists Council to not only identify areas where services
can be improved and how resources can be efficiently allocated, it also assists Council to better
understand changing perceptions of the community and emerging issues. The risk of not
undertaking the survey is that Council services are not aligned to the needs of the community and
valuable Council resources are not allocated effectively.
Consultation
External Consultation - Community & Stakeholder
The Community Satisfaction Survey surveyed 400 Noosa Shire residents and was also available
for completion on Council’s website.
Internal Consultation
The results of the Community Satisfaction Benchmarking Report prepared by Market Facts (Qld)
Pty Ltd have been reviewed by the Executive Leadership Team.
Departments/Sections Consulted:
 X   Chief Executive Officer   X   Community Services                      X   Corporate Services
     Executive Officer             Director                                    Director
     Executive Support             Community Development                       Financial Services
                                   Community Facilities                        ICT
                                   Libraries & Galleries                       Procurement & Fleet
                                   Local Laws                                  Property
                                   Waste & Environmental Health                Revenue Services

 X   Executive Services        X   Environment & Sustainable Development   X   Infrastructure Services
     Director                      Director                                    Director
     Community Engagement          Building & Plumbing Services                Asset Management
     Customer Service              Development Assessment                      Buildings and Facilities
     Governance                    Economic Development                        Civil Operations
     People and Culture            Environmental Services                      Disaster Management
                                   Strategic Land Use Planning                 Infrastructure Planning,
                                                                               Design and Delivery




                                                                                          Page 71 of 72