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2016-07-18 General Committee Meeting Agenda
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GENERAL COMMITTEE MEETING AGENDA 18 JULY 2016
Page 28 of 41
GENERAL COMMITTEE MEETING AGENDA 18 JULY 2016
OUR CUSTOMERS
Measure Measure
Number of requests received x month % of requests completed within target date x month
Purpose Purpose
Level of customer demand & whether service levels appropriate Indicator of whether service levels are satisfactory
1750 100%
1500 \ i“ at
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500
20%
250
0 0%
Sw oo oF ot FP WM SH yh wh Wt vv Sp og oF et gh MP Ge i Wh ve
Comment Comment
‘Measure ‘Measure
Average seconds of wait time in phone queue % of planning applications decided within 20 business days
Purpose Purpose
Service timeliness / capacity to respond Service timeliness
80%
. wii an!
60% a
. | it.
ml Wh
30 20%
0 =. 7 7 7 7 7 7 a : , 0% 7 ’
© So April May June
ss we oe oe “ of # < ys ws w ys? mu MCU Reconfiguration wOp Works m#Op Works(Veg) #PBA mRAP wm Total
Comment
MCU - 16 applications received in 4th quarter, 14 decided within timeframes, 1 reported to Council and 1
delayed due to workload.
Reconfig - 4 applications received, 3 decided within timeframes, 1 reported to Council.
Op Works - 7 applications received, 5 decided within timeframes, 1 awaiting further information from the
applicant and 1 delayed due to workload
Op Works (Veg) - 12 applications received and all decided within timeframes
PBA - 5 applications received and all decided within timeframes
RAP - 4 applications received and all decided within timeframes
Total - 48 applications were received in the quarter with 43 being decided within timeframes
BENCH TIATR IS SHOWN DY TEM line, Previous ye CAA 1S SNOW DY PURI NN
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