2023-02-13 General Committee Meeting Agenda

GENERAL COMMITTEE MEETING AGENDA                                              13 FEBRUARY 2023


    4.5 – The project will be delivered as part of the Corporate Plan.
    4.7 – Asset Management Planning is ongoing.
    5.1 – Commencement in Q2 reported to Council in Q3.
    5.2 – Commence in Q3.
    5.3 – Ongoing work with Council’s ICT provider Tech 1.
    5.4 – SPARC employee values program is now in place, survey will be delivered in Q3.
    5.5 – Ongoing work with Council’s ICT provider Tech 1.
    5.9 – Council’s Community Engagement Plan will be completed for Q3.
    5.10 – COVID review end of Q3.
    5.10 – Internal Audit to complement Q3.

2.   KEY PERFORMANCE INDICATORS
As Council would be aware, KPIs were first developed for our organisation at the beginning of
2014/15. 16 of those KPIs are reported to Council on a quarterly basis. The KPIs are included in
Attachment 2.
A selection of some of the key statistics arising from the KPI assessments are shown below:
Our People
    The issue of staff turnover has been topical recently. For the information of Council, our
     historical staff turnover has been as per the table below:
      Year                      Staff turnover rate
                                (percentage)
      2014/15                   11.06%
      2015/16                   13.06%
      2016/17                   8.9%
      2017/18                   8.2%
      2018/19                   10.9%
      2019/20                   9.6%
      2020/21                   6.6%
      2021/22                   4.83%

    The staff turnover rate in this 2nd quarter of 22/23 has decreased from 6.21% to 1.89% from
     It is important to note that these percentages only relate to the movement in permanent
     positions and do not include temporary and casual positions.
Our Customers
   The number of customer requests has decreased slightly in this quarter following trends of
     previous years.
    The average wait time for customers who contact the call centre has decreased this quarter.
Our Finances
   Rate arrears continue to decline however they remain slightly above the preferred target.
    Council’s working capital ratio remains above 2 supporting Council’s strong liquidity position.
Our Systems and Processes
    The use of online services continues to increase year on year. The proportion of payments
     continues to be high as cash payments are being limited due to the COVID-19 pandemic.


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