2023-02-13 General Committee Meeting Agenda

GENERAL COMMITTEE MEETING AGENDA   13 FEBRUARY 2023




                                       Page 54 of 70

GENERAL COMMITTEE MEETING AGENDA                                                                 13 FEBRUARY 2023

        Corporate Plan Theme — Excellence as a Council                                                                                                  Operational Plan 22/23
        Corporate Plan Key    Operational Initiatives      Outcomes                           Responsible Areas      Update                                         Q2 Status
        Focus Areas
        5.5 Improve online    Review customer service      Increased customer satisfaction    ICT, various         Work to integrate customer requests and         On track
        customer interface    systems and processes                                           branches             Cleanaway waste systems, and the Snap Send
        services                                                                                                   Solve mobile applications delayed four months by
                                                                                                                   ICT restructure and pending recruitment for two
                                                                                                                   vacant positions in ICT and is expected by mid-
                                                                                                                   2023.
                                                                                                                   Online portals for rates, debtors and applications
                                                                                                                   are inthe Cl Anywhere project with planned
                                                                                                                   completion late 2023.
        5.6 Continue to meet | Implement Council’s long    Prudent financial management to    All Departments      Financial performance year to date for Q1 remain | On track
        or exceed all         term financial sustainability | achieve sustainable outcomes                         in line with budget targets at this stage.
        statutory financial   policy
        ratios and key
        operational targets
        5.7 Ensure that       Develop and implement an_ | Increased job satisfaction and the  People & Culture     Employer of Choice (EOC) activities such as     On track
        workforce planning is | employee attraction and    attraction and retention of talented                    embedding SPARC Values and employee
        in place across the   retention strategy          people                                                   recognition were celebrated at the very well
        organisation                                                                                               received offsite event in December. Leadership
                                                                                                                   Development is another EOC key focus with an
                                                                                                                   external provider appointed and materials under
                                                                                                                   development.

        5.8 Improve and       Implement the WH&S           Ensure the provision of a safe     People & Culture     External audit of WH&S successfully concluded   On track
        maintain the safety   System Plan                 workplace                                                with a pass score of 73%. Rectification Action Plan
        and wellbeing of                                                                                           follow-ups including opportunities for improvement
        employees                                                                                                  in progress. Online Resilience training rolled out.

        5.9 Enhance           Finalise and implement the | Increased community engagement | Communications & | Draft framework has been finalised and reviewed | On track
        opportunities for the | Community engagement       and improved decision making and | Community            by council and key staff. Document and
        community to          Strategy and Framework       outcomes for the community         Engagement           associated engagement toolkit to be implemented
        engage with the                                                                                            once approved by Executive team.
        council and ensure                                          :            7       :             :               a           ;       :        ;

                                                                                                         Page 54 of 70