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2023-02-13 General Committee Meeting Agenda
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GENERAL COMMITTEE MEETING AGENDA 13 FEBRUARY 2023
Page 64 of 70
GENERAL COMMITTEE MEETING AGENDA 13 FEBRUARY 2023
OUR SYSTEMS & PROCESSES
Measure Measure
% of requests for service that were lodged electronically %e of payments made electronically
Purpose Purpose
Identify growth of online services Identify growth of online services
. OO
80% -
40% [ — fl i ee My, oe 7
L | i 1 | : ] ml I
0% | i] i il Z i 0% - ’ Y
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June ay ik Seek Oa: New Det: tae Feb Mer Dor May: dine
@ Online requests = Email ‘incl. requests via mobile applications) fms «2022/23 2021/22 «+++ 2020/21
Comment Comment
Between 40-45% of customer choose to log their requests online. This is fairly regular This KPI includes all payments made to Council via electronic means (including
result from quarter to quarter. BPAY. direct debit, via Council's website, at Australia Post outlets etc)
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