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2015-04-28 Planning and Organisation Committee Agenda

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PLANNING & ORGANISATION COMMITTEE MEETING AGENDA                                    28 APRIL 2015


       The average wait time for our customers when phoning Council has been improving
         over the last 15 months, however there continues to be some months where the target
         of 1 minute is exceeded. These months are generally associated with specific events
         (storms, dog registration, rates periods etc).
       Customer indicators for processing times for various types of development applications
         have remained variable over the 3 month period with MCUs being the type of
         application which generally has the lowest percentage of completion times.
       The KPIs for building information requests and plumbing application processing times
         performed extremely well during the 3rd quarter.


Previous Council Consideration

Nil.

Finance & Risk

Nil.

Consultation

External Consultation - Community & Stakeholder

Nil.

Internal Consultation

The details of each of the Operational Plan activities have been provided by relevant
Departments.

Departments/Sections Consulted:

X      Community Services                     X   Planning & Infrastructure
       Disaster Management & Public Order         Building & Plumbing Services
       Waste & Environmental Health               DA Planning
       Community Facilities                       Strategic Land Use Planning
       Cultural Facilities                        Asset Design & Investigations
                                                  Asset Planning
                                                  Civil Operations
                                                  Environment

X      Executive Office                       X   Corporate Services
       Community Engagement                       Finance
       Customer Service                           ICT
       Executive Support                          Procurement & Fleet
X      Governance                                 Property & Facilities
       Human Resources                            Revenue Services




                                                                                  Page 132 of 211
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