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2015-04-28 Planning and Organisation Committee Agenda
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PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 28 APRIL 2015
Page 134 of 211
OUR CUSTOMERS
Measure Measure
% of requests completed within target date x month Call volumes x Average seconds of "wait" time in phone queue
Purpose Purpose
Indicator of whether service levels are satisfactory Service timeliness / capacity to respond
00% 120. ~——H oO
80% |
90
60% + wa |
60
40% |
30 +
20%
0% + r 7 7 7 ; 7 7 , 0 . . : : : : : :
July Aug Sept Oct Nov Dec Jan Feb Mar July Aug Sept Oct Nov Dec Jan Feb Mar
Comment Comment
Measure Measure
Number of calls exceeding target wait time (1 minute) % of planning applications decided within 20 business days
Purpose Purpose
Service timeliness / capacity to respond Service timeliness
2500. »-—— 100%
2250 |
2000 80%: ;
1750 : 60%
1500
1250 40%
1000
750 20% - .
500 ;
250 - - on : : : ’ : : :
0 July Aug = Sept Oct Nov Dec Jan Feb Mar
Oct Nov , Dec Jan Feb Mar , uMCU mReconfiguration “Op Works Op Works (Veg) #PBA um Total
Comment Comment
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