2015-04-28 Planning and Organisation Committee Agenda

PLANNING & ORGANISATION COMMITTEE MEETING AGENDA                             28 APRIL 2015


SECTION                        RECENT ACHIEVEMENTS                        CURRENT PRIORITIES                           LOOKING AHEAD
Sustainability Officer      Sustainability information on          Project brief and scope for              Development of Sustainability
                              Council website.                         Sustainability Plan.                       Plan.
                            Earth Hour participation of Noosa      Evaluation of “Living Smart”             Work with Masters student on
                              Council and lunchtime time staff         program and future approach.               Energy Transition Plan.
                              documentary screening.                 Living Smart Landscape and               Waste education program.
                            Promotion of Energex Positive            Wildlife Junior Photography
                              Payment for Business.                    Competition.
                            Lighting Tips on NC Facebook           Energy Audit of Tewantin Admin
                              page.                                    building.
                                                                     Application for lighting grant for
                                                                       Council Admin building under
                                                                       Energex Positive Payment.
                                                                     Coordination of Council
                                                                       involvement for World
                                                                       Environment Day at USC.
                                                                     Energy saving ideas for NC
                                                                       Facebook page.



Customer Service            Branch budget development for          Customer Service charter report          Continue process and procedure
                              2015-16.                                 to council for adoption (this round        improvement.
                                                                       of meetings).                            CSO training & development
                                                                     Improvements to phone                      (subject to training budget).
                                                                       messaging to provide “call-back”
                                                                       option earlier in recording.
                                                                     Ongoing training to ensure all
                                                                       Customer Service Officers
                                                                       (CSO’s) multi-skilled.
                                                                     Continue updating of customer
                                                                       service on line scripting.
                                                                     Capture of statistics for face to
                                                                       face dealing by CSO’s
                                                                     Branch plan finalisation.




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