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2014-04-28 General Committee Meeting Agenda Pages 65-200
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Page 155 of 200
DEPARTMENT EXECUTIVE OFFICE
Corporate Program Communication & Governance — Customer Service
Program objective
The organisation has a strong customer focus and systems to ensure effective management of customer requests
: a Responsible
Service Key Initiatives Comments
WET Tt
Customer Service
a and implement customer service To be developed in association with a review of Chief of Staff
Not Started customer service issues and with contributions from
the customer service working group.
Implement customer contact call management Chief of Staff
system ag Upgrade to the system completed 11/4/14. rerorete
Completed
Review and establish customer service . Chief of Staff
performance standards To be considered as part of the development of the
customer service charter.
Not Started
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