Annual Report 2021-22

            Noosa Shire Council



     Council Registers
     Under section 190 of the LG Regulation, Council must maintain certain registers. A number of these
     registers are available for public inspection at Council’s Tewantin office or can be viewed on Council’s
     website. Below is a list of registers kept by Council.

     • Asbestos Register                                  • Health Licensing Register
     • Asset Register                                     • Instrument of Appointments
     • Backflow Device Register                           • Insurance Claims Register
     • Building and Plumbing Fees and Charges             • Local Laws Register
     • Cemetery Register                                  • Noosa Policy Register
     • Complaints Register                                • On-site Sewerage Facility Register
     • Conflicts of Interest Register                     • Other Development Fees and Charges
     • Contact with Lobbyists Register                    • Planning and Development Fees and Charges
     • Contracts Register                                 • Public Interest Disclosure Register
     • Corrupt Conduct Register                           • Public Pool License Register
     • Councillor Conduct Register                        • Registers of Interests
     • Delegations Register                               • Regulated Dog Register
     • Development Application Register                   • Roads Register
     • Engineering and Environment Fees and              • Secondary Employment Register
        Charges                                           • Strategic Risk Register
     • General Cost Fees and Commercial Charges
     • Gifts and Benefits Register


     Administrative Action Complaints
     Council is committed to ensuring that administrative action complaints are dealt with in a fair, prompt,
     confidential and respectful manner. This commitment is underpinned by our Administrative Action
     Complaints Process, which provides customers the opportunity to lodge a complaint about a decision
     or action Council has taken, or failed to take. This process allows customers to request a review of
     decisions made by Council where no other formal appeal provisions are available under legislation or
     within Council.
     Administrative action complaints are managed in accordance with Council’s Administrative Action
     Complaints Policy and Procedure. Council’s Administrative Action Complaints Process has been
     developed to ensure:
       •     	
             Complaints  are handled in a professional, structured and timely manner which is objective,
             consistent and respectful of privacy,
       •     	
             Procedural fairness is upheld and the community has confidence in Council’s complaint
             handling process,
       •     All staff members are accountable regarding the management of complaints, and
       •     	
             Complaints are used to identify problems and to continuously improve Council’s services to
             the community.



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