Annual Report 2021-22

                                                                                 2021 - 22 Annual Report



Customer Service
Council is committed to providing excellent customer service to its community. Council’s Customer
Service Charter describes Council’s customer-centric approach and the standards our community
can expect when engaging with Council. As such, the Charter confirms Council’s commitment to:
   • Provide excellence in customer service
   •   Engage with our community using best practice
   •   Provide quality local government services to the Noosa community
   •   Provide good governance and act ethically
   •   Be transparent in all our dealings
   •   Look after community and natural assets
   •   Manage community funds wisely
   •   Be as one with our community.
The table below highlights key customer service statistics for this reporting period. Overall, Council
has experienced an upwards trend in customer service interactions.
Additionally, Council’s Pulse Survey allows our customers to rate their customer service experience
with Council out of five stars. For this period, Council received 136 responses and achieved a 4.85
Average Rating.

Table 15: Customer Service

Customer Service – 1 July 2021 to 30 June 2022

The number of customer service requests created             27,701

The number of Front Counter interactions                    10,169

The number of online chat interactions                      3,379

The number of inbound calls received                        53,832

Top three requests raised for Council’s business areas      1. Waste and Environmental Health
                                                            2. Roads
                                                            3. Tree Maintenance




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