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                          AGENDA


   Services & Organisation
     Committee Meeting


           Tuesday, 10 September 2019


                    commencing at 1.30pm
            Committee Room, 9 Pelican Street, Tewantin



Committee: Crs Joe Jurisevic (Chair), Frank Pardon, Tony Wellington, Frank Wilkie




                      “Noosa Shire – different by nature”
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Section 2

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA          10 SEPTEMBER 2019


TABLE OF CONTENTS


ITEM                                                                   PAGE

ATTENDANCE & APOLOGIES                                                      -

PRESENTATIONS                                                               -

DEPUTATIONS                                                                 -

REPORTS FOR CONSIDERATION OF THE COMMITTEE                                 3

1      COUNCIL MEETING SCHEDULE JANUARY TO MARCH 2020                       3

2      SOCIAL STRATEGY IMPLEMENTATION UPDATE 2018-19                        6

REPORTS FOR NOTING BY THE COMMITTEE                                       13

3      NOOSA SPIT SHORELINE EROSION UPDATE - SEPTEMBER 2019               19

4      WASTE MANAGEMENT - 2018-19 ANNUAL REPORT                           23

5      JULY 2019 RATE LEVY OVERVIEW                                       36

CLOSED SESSION                                                        -




                                                                 Page 2 of 39

Section 3

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                  10 SEPTEMBER 2019


REPORTS FOR CONSIDERATION OF THE COMMITTEE

1                        COUNCIL MEETING SCHEDULE - JANUARY TO MARCH 2020
DOCUMENT INFORM AT ION




Author                           Executive Assistant to the CEO, Kylie Harris
                                 CEO’s Office

Index                            ECM/ Subject/ Council Meetings General

Attachments                      1.   Council Meeting Schedule – January to March 2020


EXECUTIVE SUMMARY
Not applicable.

RECOMMENDATION
That Council note the report by the Executive Assistant to the CEO to the Services &
Organisation Committee Meeting dated 10 September 2019 and approve the Council meeting
dates for 2020 as set out in Attachment 1 to the report.


REPORT
At the Post Election Meeting on 5 April 2016, Council adopted its Council meeting structure
incorporating three Standing Committees and an Ordinary meeting. The meeting structure has
remained unchanged since that time with meetings being held on a monthly cycle.

In consultation with the Mayor and CEO, a draft Council Meeting Schedule for 2020 has been
prepared for Council’s consideration (refer to Attachment 1). Given the Local Government
election is being held on Saturday, 28 March 2020, the schedule has been developed for the
January – March 2020 period only. Following the declaration of the poll the incoming Council will
determine its meeting structure and schedule for the remainder of 2020.

As per previous years, the first meeting round of the year (January) will only consist of a General
Committee Meeting (13 January) and an Ordinary Meeting (16 January). There won’t be a
Planning & Environment Committee or Services & Organisation Committee meeting held in
January. This is due to the timing of report deadlines conflicting with the Christmas/ New Year
period and the availability of staff over this time.

Previous Council Consideration
Ordinary Meeting Minutes, 20 September 2018, Item 3, Page 9
That Council note the report by the Executive Assistant to the CEO to the Services &
Organisation Committee Meeting dated 11 September 2018 and approve the Council meeting
dates for 2019 as set out in Attachment 1 to the report.

Finance
Nil.




                                                                                         Page 3 of 39

Section 4

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                           10 SEPTEMBER 2019


Risks & Opportunities
Section 277 of the Local Government Regulation 2012 (the Regulation) requires Council to
publish, at least once per year, a notice of the days and times of its Ordinary meetings and
Standing Committee meetings. Section 257 of the Regulation requires local governments to meet
at least once per month. There is a risk that Council would be in breach of the Regulation if it
elected to alter the frequency of meetings to less than once per month, and/or if it elected not to
adopt and publish an annual meeting schedule.

Consultation
External Consultation - Community & Stakeholder
Nil.

Internal Consultation
Attachment 1 has been drafted in consultation with the Mayor and CEO.


Departments/Sections Consulted:

X      Chief Executive Officer    Community Services                      Corporate Services
       Executive Officer          Director                                Director
x      Executive Support          Community Development                   Financial Services
                                  Community Facilities                    ICT
                                  Libraries & Galleries                   Procurement & Fleet
                                  Local Laws                              Property
                                  Waste & Environmental Health            Revenue Services

       Executive Services         Environment & Sustainable Development   Infrastructure Services
       Director                   Director                                Director
       Community Engagement       Building & Plumbing Services            Asset Management
       Customer Service           Development Assessment                  Buildings and Facilities
       Governance                 Economic Development                    Civil Operations
       People and Culture         Environmental Services                  Disaster Management
                                  Strategic Land Use Planning             Infrastructure Planning,
                                                                          Design and Delivery




                                                                                        Page 4 of 39

Section 5

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA   10 SEPTEMBER 2019




                                                          Page 5 of 39

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                    10 SEPTEMBER 2019

       KENT ey            MOOlUNiele
       ma                                         MEETING CALENDAR 2020

                JANUARY                          FEBRUARY                            MARCH
        M   T    WwW  T   F   Ss   Ss     M   T   Ww   T    F   Ss  s      M   T    WwW T   F    Ss  Ss
               “4.2       3   4 «5                              1   2                                1
        6   7    8   9    10  11   12     3   4    5   6   7    8   9      2   3    4   5   6    7   8
            14  15 16 17      18   19     10      12   13  14  15   16     9       11   12  13  14   15
       20   21  22   23  24   25              18  19 20 21     22   23         17  18 19 20     21  22
            28  29   30  31              24   25  26  27   28  29         23   24  25   26  27  28  29
                                                                          30   31

                   APRIL                             MAY                              JUNE
        M    T   Ww   T   F   Ss   Ss     M   T    Ww  T    F   Ss  Ss     M   T    Ww  T   F    Ss  Ss
                 1    2   3    4   5                        1   2   3      1   2    3   4   5    6   7
        6    7   8    9                       5    6   7   8    9 10       8   9   10   11  12  13   14
            14   15  16   17  18   19     11  12  13   14  15  16   17     15  16  17   18  19  20  21
       20   21  22   23   24 25 26        18  19  20  21   22  23   24    22   23  24   25  26  27  28
       27   28  29   30                  25   26  27  28   29  30   31    29   30

                   JULY                            AUGUST                        SEPTEMBER
        M   T    Ww   T   F    Ss  Ss     M   T   WwW  T    F   Ss  Ss     M   T    Ww  T   F    Ss  Ss
                 1    2   3   4    5                            1   2          1    2   3   4    5   6
        6   7    8    9   10  11 12       3   4    5   6   7    8   9      7   8    9   10/44 12 13
        13  14   15  16   17  18   19     10  11  12   13  14  15   16     14  15  16   17  18  19  20
       20   21  22   23   24  25  26      17  18  19  20   21  22   23    21   22  23   24  25  26  27
       27   28  29   30   31             24   25  26  27   28  29   30    28   29  30
                                         31
                OCTOBER                          NOVEMBER                         DECEMBER
        M   T    Ww   T   F   Ss   Ss     M   T    Ww  T    F   Ss  Ss     M   T   Ww   T   F    Ss  Ss
                      1   2    3   4                                1          1    2   3   4    5   6
            6    7    8   9   10   11} |2     3    4   5   6    7   8      7   8    9   10  11  12   13
        12  13   14  15   16  17   18     9   10  11   12  13  14   15     14  15  16   17  18  19  20
        19  20  21   22   23  24  25      16  17  18   19  20  21   22    21   22  23   24 25 26 27
       26   27  28   29   30  31         23   24  25  26   27  28  29          29  30   31
                                         30
       Membership:
       Planning & Environment Committee:     Cr Stockwell (Chair), Cr Glasgow, Cr Jackson, Cr Wellington
       Services & Organisation Committee:    Cr Jurisevic (Chair), Cr Pardon, Cr Wellington, Cr Wilkie
       General Committee                     All Councillors (Chair — Cr Wilkie)

            9.30am Planning & Environment Committee               Public Holidays
            1.30pm Services & Organisation Committee                          ¥
       a 10am        General Committee
         Za  6pm     Ordinary Meeting

                                                                                               Page 5 of 39

Section 6

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                            10 SEPTEMBER 2019


2                        SOCIAL STRATEGY IMPLEMENTATION UPDATE 2018-19
DOCUMENT INFORM AT ION




Author                              Community Development Manager, Alison Hamblin
                                    Community Services Department

Index                               ECM/Subject/Social Policy

Attachments                         1.    Noosa Social Strategy Implementation Update 2018/2019



EXECUTIVE SUMMARY
Not applicable

RECOMMENDATION
That Council note the report by the Community Development Manager to the Services &
Organisation Committee Meeting dated 10 September 2019 on the Social Strategy
Implementation Plan after 3 years of operation and:
A.                       Note the updated Implementation Table, provided at Attachment 1 to the report;
B.                       Request the Chief Executive Officer to review and update the Noosa Social Strategy during
                         2020/21; and
C.                       Consider appropriate resourcing of the Social Strategy review within the 2020/21 Budget
                         process.


REPORT
The 2014/2015 Operational Plan identified the development of a Social Plan for Noosa Shire as a
key objective. A Noosa Social Plan was adopted in December 2015 covering the period 2016-
2023 (The Social Plan) which sets out Noosa’s aspirations and social priorities for the next seven
years.

The Social Strategy articulates four key themes which provide the focus for the Strategy’s key
initiatives and actions. They are:
      Cohesive and resilient communities
      Active and healthy communities
      Accessible, diverse and affordable communities
      Creative and informed communities

When the Strategy was approved at the Ordinary Meeting dated 17 December 2015, Council
requested the Chief Executive Officer to develop an Implementation Plan detailing a three year
action plan to support the Social Strategy.

The Implementation Plan was prepared and presented to Council in July 2016. It is a whole of
Council plan but primary responsibility for its implementation rests with the Community
Development team.

Implementation highlights for 2018/2019
Delivery of the three year Social Strategy action plan is on track (refer Attachment 1 Noosa
Social Strategy Implementation Update 2018/2019). Highlights for 2018/2019 include:



                                                                                                     Page 6 of 39

Section 7

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                       10 SEPTEMBER 2019


Cohesive and resilient communities

   Adoption of the Noosa Social Justice Charter.
   Expansion of the Social Services Hub offering further outreach services to those
     experiencing homelessness or at risk of homelessness, and for community members who
     may face barriers to accessing social services.
   Presidents, Secretaries and Treasurers meetup and workshops with over 50 community
     organisations attending each session.
   A ‘Thank You’ picnic brunch with over 100 volunteers attending across a broad section of
     the community and Volunteer Master Class.
   Part of the working group which delivered the first White Ribbon Walk in Noosa
   Other volunteer initiatives including targeted, 1 on 1, strategic planning workshops for
     community organisations and free first aid courses for 50 volunteers.
   Collaborated with Sunshine Coast Council to host regional forum on aged-care
     management in disasters - 6 Noosa Aged care facilities participated.
   Facilitated collaborative workshop with NSC, SCC and State Government with the Office of
     Fair Trading and Fraud Police.

Active and healthy communities

   Regional Difficult to Locate Sports Facilities Plan for the Noosa, Sunshine Coast and
     Gympie Council areas adopted.
   Noosa District and Cooroy Sports Complex Master Plans commenced.
   Draft Community Health and Wellbeing Plan developed and distributed for public
     consultation.
   Two (2) Come and Try Sports Days held with combined attendance of 500 children and
     involvement of 24 sports providers.
   Initiating pilot program for a carers well-being and physical activity program

Accessible, diverse and affordable communities

   $890,810.91 in community and environment grants allocated as follows:
     o    Environment Alliance - $39,663.66
     o    Community Alliance - $85,418.63
     o    Community Halls and Centres - $ 80,592.01
     o    Community Projects - $ 198,643
     o    Environment Project Grant - $72,935
     o    Emergency Services - $ 21,627.11
     o    Festive Season Events - $ 45,229.96
     o    Regional Arts Development Fund - $49,947
     o    Signature Events - $44,738
     o    Signature Event – Environment - $8,757
     o    Sports Field Maintenance - $167,752.76
     o    Water rebates - $75,506.78




                                                                                Page 7 of 39

Section 8

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                           10 SEPTEMBER 2019


   Staff assisted community organisations in obtaining external grants to the approximate
     value $ 1,762,000. These projects include:
     o     Upgrade of fencing at Noosa Softball
     o     Installation of field lighting at Noosa Softball
     o     Lighting, Mower and equipment at Tewantin Noosa Cricket
     o     Installation of new synthetic and turf cricket nets at Read Park (Tewantin Noosa
           Cricket)
     o     Installation of lighting at Read Park (Tewantin Noosa Cricket Club)
     o     Noosa AFL site and drainage improvements
     o     Shade structure and bench seating at Noosa District Junior Rugby League
     o     Facility upgrade at Pomona Community House
     o     Upgrade of lighting and equipment at Pomona Arts Inc
     o     Install Solar System at Cooroy Community Kindergarten
     o     Install Lighting at Noosa Rugby League and Tewantin Noosa Touch Football
     o     Kiln Shed roof upgrades at Noosa Arts and Crafts (Wallace House)
     o     Purchase of inflatable rescue craft for Volunteer Coastguard

Creative and Informed Communities

   Noosa Cultural Plan adopted by Council
   Four ‘Grow Your Arts’ Workshops facilitated by Council e.g. Write About Your Creative
     Practice, Legalities – Copyright and Contracts, Digital Marketing and Introduction to
     Marketing for Creatives
   Noosaville Library extension and refurbishment completed
   Held “Inspire” Young Inventors event in National Youth Week
   RADF program reviewed and aligned with the Cultural Plan.
   RADF and council co-funded projects – Library partnership on Maker in Residence
     program, Gallery partnership on Art+Climate=Change and Floating Land projects, Digital
     Hub partnership on Creative in Residence program.
   The library hosted externally grant funded workshops for Science Week, Early Literacy
     Program, Writer’s Festival and book fair, Tech Savvy Seniors, Maker-Magic Program
     (Engaging Science)
   1 x Arts Breakfast and 2 x Pecha Kucha Nights in collaboration with Sunshine Coast
     Creative Alliance
   Partnership with QMusic on Industry Connect Workshops in Noosa and Create Noosa’s
     Immerse Conference

Community feedback
Throughout the year the Community Development team has received a number of testimonials
from community groups some of which are outlined below:
Social Services Hub
“What a great idea – congratulations for making a service like this come together”
“The Social Services hub at Tait Duke Cottage has changed my life. I was able to not only
access Housing but also I received excellent service from Centrelink, Sunny Street and Red
Cross Employment Services. Thank you for offering this service to the Noosa community. Much
appreciated.”
Grants for Growth Workshop
“Thanks very much for hosting such a useful event. It was a very informative evening with
engaged presenters. .”



                                                                                     Page 8 of 39

Section 9

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                           10 SEPTEMBER 2019


Parks and Leisure Australia
“On behalf of Parks and Leisure Australia I sincerely thank you for being part of the national
judging panel for the 2019 Awards of Excellence.
We understand it's a time consuming task and that you have volunteered your time. Without your
commitment and expertise, our Awards of Excellence programme would not be possible.”
Schools Principals Network meeting
“This is an excellent initiative. Schools are an important sector in our community and economy,
and communication with school leaders is key. Plus this brings together people who might
otherwise not meet very often.”
Red Hot Summer Tour
“I would just like to register my appreciation of Council for allowing the recent concert in
Tewantin. Although I have no doubt there was impact for neighbouring residents, the crowd was
orderly and well behaved and the concert organisers did an excellent job. The music stopped just
after 9pm, so was not late night noise for neighbours. I met many people who travelled to Noosa
for the weekend to attend the concert which would have brought income to many local
businesses. I hope that Tewantin will again host such a concert!”
Presidents Workshop
“Many thanks for organising such an informative meeting. As a new President I have greatly
appreciated the support you have provided to me”
Treasurers Workshop
Just a note of appreciation for the Treasurers workshop you organised. The great attendance
showed how “on the money” the event was (please excuse the pun). There was something for
everyone to learn from and the speakers were all great. Perhaps this could be an annual event
with everyone sharing their experiences as well as learning from experts.
Thanks again - very worthwhile in my opinion.
Come and Try Sports day
“Just a note to say thank you to everyone who was involved in the organising, and managing of
the event at Tewantin yesterday afternoon. It was incredibly well run for the amount of kids there,
and gave the kids a taste of so many different sports. Well done, and thank you for all of your
planning and hard work.”
External Grant recipient
“I would like to say thank you for the one on one session last week. Very helpful, good tips and
motivating. Your assistance to look outside the box was very much appreciated. Fingers
crossed we will be successful with the grants we apply for”
Grant recipient
“On behalf of the Committee, I am writing to express our gratitude to Council for their continued
support over the years and especially recently with a financial contribution to help with
unforeseen complications and extra expenses, which were not included in our budget, which
came after the completion of the building extension.
With Councils help we will be able to pay off our contractors who have just installed two holding
water tanks to satisfy QFES’s water supply requirements. We are also close to attaining a final
Certificate of Completion from the Building Certifier.
We have had to be careful with funds so far but will now be able to purchase some more
equipment to allow us to spread out and more comfortably work within the new space.”




                                                                                     Page 9 of 39

Section 10

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                            10 SEPTEMBER 2019


White Ribbon Walk
“Can I just express my absolute appreciation to all of you in making our walk such a success -
given we started late August we collectively achieved a great outcome”
Grow Your Arts event attendee feedback
“Thank you for yesterday. The Council representatives were very knowledgeable and the
networks I formed with other artists will be invaluable into the future”
Northern Sunshine Coast Network facilitated by Community Development – new participant
feedback:
“I just wanted to say a huge thank you for inviting me this morning. What a great initiative. I know
the information will be of great benefit to many of my clients who need help”

Social Strategy Review

The Social Strategy was adopted in 2018 and it has supported officers in achieving a
considerable amount during the past three years. The Strategy recommends a review every
three to five years and Council resolved at the Ordinary Meeting of 16 August 2018 to commence
a review and update of the current Social Strategy for consideration in 2019/20. This report
however recommends delaying the review for several reasons:
   There are several key pieces of work to be completed as part of the current strategy and
     implementation plan including completing Noosa District and Cooroy Sports Complex
     Master Plans and finalising the Noosa Health and Wellbeing Plan. The outcomes of these
     will form part of the review of the Social Strategy.
   Over the past two years Council has completed numerous key strategies and sub-plans.
     Council officers are considering mechanisms for stronger alignment and integration
     between the strategies. This work will potentially inform future strategy development
     including the revised Social Strategy.
   Current resourcing levels within the Community Development team aren’t sufficient to
     undertake a review in 2019/20.

2019/20 Implementation Priorities

Prior to the review and update of the current Social Strategy, it is recommended that the Plan
remain substantially as is for the coming year. Priorities for 2019/2020 include:

   Implement key actions identified in Council Transport Strategy, Cultural Plan and Sport and
     Active Recreation Plan.
   Finalise the Noosa Health and Wellbeing Plan.
   Complete, endorse and plan for the implementation of the Noosa District and Cooroy
     Sports Complex Master Plan.
   Facilitate the Peregian Beach Community House relocation as part of the Rufous St
     Masterplan Stage 3 project.
   Facilitate a series of Council community organisation workshops (WHS and Fraud
     Workshop as a minimum) to support volunteers .
   Coordinate one on one strategic planning processes to support sustainability of
     organisations (Peregian Tennis, Noosa Lions Football Club, Noosa Boardriders as a
     minimum).
   Highlight and celebrate volunteering opportunities within our community as part of National
     Volunteering Week and International Volunteers Day.
   Commence masterplanning of single sport sites (Noosa AFL and Noosa RU).
   Review Council’s role in the area of affordable housing and consider appropriate initiatives.
   Finalise the review of the role of the Development Officer - Arts and Culture as per
     recommendations of Arts, Culture and Heritage Plan.

                                                                                     Page 10 of 39

Section 11

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                          10 SEPTEMBER 2019


   Undertake EOI process for former Navy Cadets building and facilitate the relocation of
     Navy Cadets.
   Identify pilot projects and small scale test initiatives to reduce the carbon footprint and
     environmental sustainability of sports and community facilities.
   Facilitate additional services to improve access for people experiencing homelessness
     including feeding the homeless, Anti-Poverty week initiatives (15th October 2019), health
     access programs and improve access to healthy food for disadvantaged people.

Previous Council Consideration
Ordinary Meeting Minutes, 16 August 2018, Item 6, Page 6
That Council note the report by the Community Development Manager to the Infrastructure &
Services Committee Meeting dated 7 August 2018 on the Social Strategy Implementation Plan
after 2 years of operation and;
A.   Request the Chief Executive Officer provide Council with an update and a revised action
     plan after a further twelve (12) months of operation;


B.   Request the Chief Executive Officer to commence a review and update of the Noosa Social
     Strategy in 2018/19 for Council’s consideration in 2019/2020; and
C.   Adopt the Social Charter as set out in Attachment 2 of the report noting that the document
     will be renamed the “2018 Noosa Council Social Justice Charter”.

Ordinary Meeting Minutes, 20 July 2017, Item 2, Page 10
That Council note the report by the Community Development Manager to the Services &
Organisation Committee Meeting dated 11 July 2017 on the Social Strategy Implementation Plan
after twelve (12) months of operation and
A.   Request the Chief Executive Officer provide Council with an update and a revised action
     plan after a further twelve (12) months of operation;
B.   Agree to update review the 2006 Social Charter, to have a greater part of which will be to
     ensure that it has sufficient focus on social justice and inclusiveness; and
C.   Agree that in 2018 the focus for the Community Round Table will be to seek to address
     issues of homelessness and affordable housing within the Shire.

Ordinary Meeting Minutes, 17 December 2015, Item 5, Page 4
That Council note the report by the Community Development Coordinator to the Infrastructure &
Services Committee Meeting dated 8 December 2015 and
A.   Approve the Noosa Social Strategy, provided at Attachment 1 to the report;
B.   Authorise the Chief Executive Officer to make any required minor amendments to the
     Strategy prior to its publication; and
C.   Request the Chief Executive Officer to develop an implementation plan to support the
     Social Strategy by 30 April 2016.

Finance
Funding for actions within the Implementation Plan is contained in core budget allocations and
new initiatives across a range of Council departments and branches.

$100,000 has been specifically allocated in the Community Development Team’s 2019/2020
budget to implement the Social Strategy. This funding will be directed to the following projects:

                                                                                  Page 11 of 39

Section 12

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                             10 SEPTEMBER 2019



      Sport and Active Recreation Plan implementation namely the Noosa District and Cooroy
        Sports Complex Master Plan and commencement of master planning single use sports
        venues
      Initiatives that seek to reduce the carbon footprint and improve environmentally sustainable
        practices within not-for-profit sporting and community groups
      Cultural Plan implementation
      Grow Your Arts sector development program (co-funded by RADF)
      Community Initiatives:
           Initiatives to support volunteers
           Assisting support services for the homeless including initiatives such as Anti-Poverty
                week and feeding the homeless
           Initiatives to improve the health and wellbeing of specified target groups

External funding, partnerships and strategic alliances with government agencies, businesses,
community groups and individuals will also be sought to achieve the goals identified in the Social
Strategy.

Risks & Opportunities
The cost of implementing the key initiatives in this strategy is beyond the capacity of Council
alone. To this end, Council will be seeking partnerships and strategic alliances with external
agencies, businesses, community groups and individuals to achieve our goals.

Consultation
External Consultation - Community & Stakeholder
Nil

Internal Consultation
The Community Development branch has held discussions regarding the development of the
Implementation Plan with staff in the following branches:


Departments/Sections Consulted:

      Chief Executive Officer   x   Community Services                      Corporate Services
      Executive Officer         X   Director                                Director
      Executive Support         X   Community Development                   Financial Services
                                X   Community Facilities                    ICT
                                X   Libraries & Galleries                   Procurement & Fleet
                                    Local Laws                              Property
                                x   Waste & Environmental Health            Revenue Services

      Executive Services        x   Environment & Sustainable Development   Infrastructure Services
      Director                  x   Director                                Director
      Community Engagement          Building & Plumbing Services            Asset Management
      Customer Service              Development Assessment                  Buildings and Facilities
      Governance                    Economic Development                    Civil Operations
      People and Culture            Environmental Services                  Disaster Management
                                    Strategic Land Use Planning             Infrastructure Planning,
                                                                            Design and Delivery




                                                                                         Page 12 of 39

Section 13

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA   10 SEPTEMBER 2019


                                                                         Attachment 1




                                                         Page 13 of 39

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                   10 SEPTEMBER 2019

                                                                                                                                                                                                                                        Attachment 1
    inloneinion Table    hy 216     oughta une 019—oosaSocaleate
    a a
    Key initiative 1                   ee                                                                                                ee
                  Terms of Reference for            Sai                                        6/17      |Council-CommunityDevelopment                               Complete
             os See                                                                           ei7_       |Council-CommunityDevelopment                               Complete
              ee                                               eee                                                   ee
                                                                                              Heit7__{Couneil- Community Development                                  16/17 and 17/18 Priority - Johns Landing and 18/19 to be Affordable Housing/Homelessness. On Hold
                                                                                                                                                                     2018-19 until council is clear on it's role in affordable
    Key initiative 2:      ——e—er—rer——rer—r———————
          fp                                       facaties in the Shire
    pe                                                                                                fre trees                                                      prem eerie                               iam
    —                     Review Council managed facilities to optimise usage
    i              a service review of the Noosa Lessure Centre                                                                                                      Fees and charges reviewed at the NAC and The J. 128 of 23 recommendations of the NAC service
    Se       es and charges                                                                    16/17                                                                 review completed. 2 in progress and 2 not started. New business plan for The J to be developed in
           Implement recommendations of service reviews of Noosa Aquatic Centre and The J including review of
           Work with Noosa G      Club Inc. to &  the Bicentennial                            167                                                                     ae
   iv.              recommendations of reviews of Noosa Leisure Centre                        =
                                                            to better meet                     16/17     Comal Lewee t Gators                                        Completes                                and 5 not yet started
    vi. ___|Undertake Noosaville Libraryrefurbishment                                           NB        Courncil - Litranes & Gallenes                             Completes
           foment nen noeenireenmaey —SC«*                                                                Council - Libranes & Galleries                             Review of service completed. Councilor Workshop undertaken on future outreach service options. New
                                                                                                                                                                     outreach service model to be     in 2020.
    Key initiative 4:     Encourage, promote and provide opportunities and appreciation for volunteerism
    a                                                                                                                                                                        Participated in SC Volunteer Stakeholder Reference Group. Run Intemational Volunteer Day
                                                                                                                                                                     Picnic Brunch. Supported 60 volunteers to do First Aid Course as part of Heart Week. Strategic Planning
                                                                                                                                                                     support for organisations via EO! Presidents, Secretaries & Treasurers workshops
    br rr                                                                                                                                                 eee
    a
         let         NE               ne natrance Councl’s in-house vohuaer programs and recognition
                         Encmrrag event and GWAINS Wag Sots IOS Wages Gnd toss das of naan or Ica param

                                                                                                                                                                     Ingoing: in 18/19: 9 Community groups received Alliance funding, 10 Community Halls and Centres and
                                                                                                                                                                      12 Sports Clubs with community accessible fields received Maintenance and Managements funding. 2
                                                                                                                                                                     Festive Season and 7 Signature events were supported, 2 groups received Emergency Alliance: 15
                                                                                                                                                                     artists and creative community groups received funding, 36 community grants were provided for projects,
                                                                                                                                                                      events and infrastructure
 F—_Reconse anon              n pin    spr tees an ace isha Sony ay White Ron ‘in principle’ support to events and activities such as Sorry Day, Fessoie an pro np’ spo vrs nd aces ich Sry Cy, Wit Ron ter feomet-conminiyoeweomet Ye Reconciliation Week, Heart week, Seniors week, Pride week, Ant-poverty week, ZEN
                                                                                               parr       omei-conminyDewboret —__reuea, Resa eek Heat wet Sen                                                    We Booin Gari, International Women's Day.
                                                                                                                                                                      mitiatives
           importance through the community grants program                                  pm          fe       - Libranes & Gallenes and Community Development      (Ongoing: In 2018/19: Libraries & Galleries involvement in Cooroy Fusion Festival, NoosaAlive!, Booin
           Work in partnership with local organisations to celebrate, promote and help fund days of national or local                                                (Gan & National Volunteers Week. Submission planned for 2020 QLD Day Grants. ( Examples have
                                                                                                                                                                      included: Qid Week, Booin Gari, World Environment Day, Australia Day, Youth Week International
                         Partner with key stakeholders to encourage broad community participation in activities that protect and enhance the environmental values of the Shire Sa National Volunteers Week, Christmas and New Years Eve.)
   Key Initiative 6:                                                                          2
    feet                          nr                                   tu
                  SSS                                                                           ne             eee                        ——O”*~“*‘ié
              es         anus        ccheale and appar Ganious Wo Govclop onl cavbuage Wisin het support oung peuple ths ames aedieaere

                                                                                             Page 13 of 39

Section 14

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA   10 SEPTEMBER 2019




                                                         Page 14 of 39

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                    10 SEPTEMBER 2019

    am                       a
              ee                                                 collaboration and networking between | 16/17
                   working relatonship with the Department
                                         Department of Communities Office for Youth and establish a
   ji_—«[ Prnoritise        peih he owes pOuNg PEO:                         Pound PECr         a
                                           Grants prog  for proje cis
                         Traore conics mapping cnarise of poviders in scr wo untin qua and potential @oportuntics for patnering w sence dalveay
    Key Initiative 8:                                                                          er         [oso        one                                             pg
           ‘Conduct an audit of Noosa based organisations and organisation providing support services to Noosa
           Shire residents and   are         outcomes to the
                                    In oe  of social services                                  17/18      [Council-CommunityDevelopment                               Under
                           200 5   the dentfied  in service delivery in partnership with the CPRT WANG     counci = Cormmunity Development                                    consideration once
    resources to the
            onerste Conmniy Web       savy Tr NSS Sel poveinent wes Ug He RsTaEaN UR
            —$—<—<—<—                   and establish process/tool for collation of Noosa specific data on
           Wi
           Socal issues €g Department of Treasury Centrelink, Primary Health Network etc and purchase/negotiate 17/18                         a                                        hecenver a
            access
            Develop anon ne tol that repos on he soil data for the Shire that canbe shared wih cal ee Ee
                                                                                                          lCouncil-CommunityDevelopment
   Key Initiative 10:     Se
                                                                                                                                                                      Range of networks staff are involved in: SE Qid Arts and Culture Worker Network, Sport and Recreation
           Participate in and support relevant professional networks.                                                                                                  LGA Forums, Tourism Noosa Networking Nights, CALM,                       AIGM
                                                                                                                                                                       Network, SC Volunteer Stakeholder    Group, Sunshine Coast Youth Connect Network,
                                                                                                                                                                       ‘Sunshine Coast Housing and Homelessness
    [barter                         nnannnammnec                                       ie eo                                                                                                                              TE TS
               coo             ee         cae                                                ee fe Pegs emcee                                                      feng
   Key Initiative 11:     Develop disaster management plans and resilience strategies for at risk local communities and groups
                                                                             ee                ee
                 Stk communes an     groups that would benefit from disaster                     ee                                                                           conducted collaboratve forum for 3
   ia                                   iS for communities and group s as dentified above                                  Services & F    q and Infrastructure           ts =
                         ieee eee agate linia                                                                                                                                 - assist  J care facilities to cc
                                         to establish and maintain an online                   16/17      [Council - Community Development & LitranesandGallenes       Ongoing
           Encourage the use of technologies by providing training opportunities on the use of these technologies for                                                  (Ongoing - To date the following has occurred - Tech Savy Seniors program, developing of technology
           community groups                                                                    16/17      Council - Community Development & Libraries and Galleries    maker and leaming space, robotics and coding workshops, assisted groups one on one with use of free
                                                                                                                                                                       website development: internal professional  opportunities for Council staff
    ui     |Acopt social mediapolicyforCouncl                                                    TT        Coourncil-CommunityEngagement                              Complete
    pf                    tm nen tm                                                                                                                                    (Ongoing - Community Grants Program contributed funding to projects such as Book a Court at Tewantin
   Key Initiative 13:     Create One Stop Shop Community Hubs that bring multiple service agencies under one roof
    PSE                                 Tac AaTE Re            yreTaNESOS TOT               Tos           lans-ComawOnesonen               ——=SSSSSSCi                    FCO                     NT
    [pee ssn i ne cua                      cosas         Comenyowvanoemaacptom [ie                       [eans-commiyGentemet                                     =a            Fame              Sve tpaTee

    2
          [Develop and seek council endorsement of a Noosa Sport and Active Recreation Plan    51                                     _——$                                   rors
   Key Initiative 1:     Develop and implement a Sport, Active Recreation and Open Space Plan
         [Deveep ana seek coune endorsement ofa Noosa Open Space Plano inform fhe Paring Scheme 16/17
                             identified in the Noosa and Active Recreation Plan                a                                                                             Sy and ongoing - refer to amd Active Recreation Plan i
                       actions identified in the Noosa O                                                                                                                                q - refer to and Active Recreation Plan s
                                                                                               17/18/19                                                                       and ongoin:

                                                                                              Page 14 of 39

Section 15

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA   10 SEPTEMBER 2019




                                                         Page 15 of 39

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                      10 SEPTEMBER 2019

   Key Initiative 2:      Proactively work with government agencies, commercial and not for profits organisations to address the risk factors associated with preventable diseases
           Develop iniiatves with relevant organisations including Country to Coast Primary Health Network and
           Gesensiane Seok wine sss in stmustng           for residents to undertake sufficient physical
                                                                                                    a                                                                     Ongoing: In Jongoing: In 18/19 initiated Carers pilot physical activity and wellbeing program and Parkour project |
           Provide and support initiatives that promote healthy eating and provide nutrition education to targeted                                                        Ongoing. To date - “Nutrition and Physical Activity for mums and kids” workshop held for mums in
           [populations with low food literacy.                                                             Council - Community Development                               partnership with DNPSR now DHPW (Department of Housing and Public Works). Sport and Ree
                                                                                                                                                                          Senices at NLC_O
             ee ee bber, Drograms that aim fo recuos risk factors associated wah Preventable diseases and                                                                Ongoing. Examples nude to de Park Run initiative, Heart Founcation Walking, Spanner in the
                                                                                                                                                                          Works, My health for life. s in Action, Parkinsons B
    i [Develop 3 community health plan——______                                                   rns       [eon - Environments Heath                                    rors
   Key Initiative 3:      Provide safe and quality play spaces for our children
                                                                                                                                                                                   Facilities in discussion with Libranes & Galleries
                                                                                                                                                                          Payrom x NLC goa’? caye a week and wel teed. Ongng Pate Fares 9a      ined ety
    ee
                                                                                                                                                                           erac’
         feet        eeereeeenemeetaorieeeees                                                 fee         fees “Farag rns
               ee eee            ae  baverounds and   facilites to identty any improvements required

                   Se ral         ty Soppan and   aig the Nossa \oaaional Wal WOU                                                                                         ee
         ee                        ee                                                            —
                                    of National Parks, Sport and Racing, Tourism Noosa and private enterprise
                 te the use of recreational                                                                  Council - Planning and Infrastructure                        Ongoing. Trail Master Plan underway in partnership with Tourism Noosa
           En ee                     ee we metane Coast Counc to ensue coniraty of all aages
    ee a                                                OTT ATOTGSESTTO                         Line       (eanat-ComaniyOemepnet                                      fmm
    ———
   Key Initiative 5:     Advocate for and encourage low cost, sustainable community initiatives that promote healthy lifestyle choices across the Shire

    ye eee                         ee ey         Sporting clubs to atract sporting events anc teams to      lCouncil-Community Development
    SS                                                                                                                     eee
                                                   of a Noosa    's Facilities Guide             hen7     |
                                                                                                  Ss             —                                                        Wi       held im partnership with DHPW - Sports  (Advanced) March 2016, Facility
                                                                                                                                                                         Maintenance June 2018 with workshops in Sports Psychology and Coaching planned for August and
                                                                                                                                                                         October 2015.
    Z
           Develop partnerships and programs that introduce community activation of underutilised public spaces
           such as edible gardens, urban games, street makeovers and temporary closures for street activity and
           neighbourhood building
   Key Initiative 6:     Advocate for and encourage local programs and services that aim to prevent mental illness and social isolation
           Provide and promote activites and awareness campaigns such as mental health week and World Mental
            Health D  Oc!                                                                                   Fon     comeneasen                                         foe
           Prontise funding through Councils Community Grants Program for projects tat address social isolation or 17/18
           See pm
           reduce the risks of mental illness im the c
    pee                                                                                      fe                     cee Oe
                                                                                                                                                                          Ongoing: intiatives in this area include the Social Services fortnightly Hub, Carers wellbeing initiative,
                                                                                                                                                                          Active Mums program, horticultural programs and the development of the work shed at Noosa
                                                                                                                                                                         Lomenunaly Support. Library Home Senices taking materiats and reading into houses and nursing
   Key Initiative 7:                                                                           Seems                                                                    Pee
                         Enhance community safety through the implementation and application of Crime Prevention through Environmental Design (CPTED) principles
           Incorporate CPTED principles in all council documents relating to the development and refurbishment of
              lic facilities and p
   Key Initiative 8:      Develop and implement behavioural change strategies to help achieve Council's Towards Zero Waste — Waste Minimisation Plan

                                                                                                Page 15 of 39

Section 16

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA   10 SEPTEMBER 2019




                                                         Page 16 of 39

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                      10 SEPTEMBER 2019

          [Launch Towards Zero Waste Campaign duringNatonalRecycingWeek                         AGNI       [Council-Waste                                                Complete
           Sree and mprowe recysling outcomes trough awareness Tsing, behaviour change, and education 16/17 Council - Waste                                              Underway and ongoing
    [fase                                        SRST                                       oe                                                                           Mandatory third (garden waste) bin collection service now implemented across the Shire in all townships.
                                                                                                                                                      a
                                                                                                                                                                        INo reward or recognition program implemented to date
          [Manage and promote he corect and efectve use ofthe garden waste (3binsystem)      |
   Key Initiative 3:                                                                            ——
                         Assist community groups and sporting organisations to maintain their community assets
    patra                    eect                                                                                                                                        Ongoing - Sports Field Maintenance, Community Halls and Centres Funding Program as well as
                                                                                                                                                                         contributing to infrastructure projects.
                                                                                                                                                                         Ongoing - 18/18 success                   of fencing at Noosa Softball: Noosa AFL site and
    ———                                                                                                                                                                          he en —-                                         lighting and equipment upgrade
                                                                                                                                                                         jat Pomona Arts Inc;
   i    (Cent. Sen tate eee                                         SERN fe commeeees                                                                                 Lg                                                   TTT SST
          Inrange ipa sn                                                                                    ee
                 administration of new and Etrasinechre Tenure Pekcy in order to provide 2 consistant approach
            or the  2.                co
           Fund Uniywater fuwed water and sewerage access charges and Imited usage charges for eligible not for
          Provide bung insurance covert al gle conmanty faites on Cou   owned and manages and    16/17      Council - ~ Community Development & Governance               Completed and ongoing
    Crile Co                                                                                                                         i elie                                    =A-S                                            asia
       aes                Undertake « review of land Mguvemanls to Wt tho GIJSSlNeS Nghlighid mths Social Sumy
                a Deswed Standards of Service for Public Parks and land for Communvty facilities network to met the
                needs and standard of faci      across the Shire

    a
   Key Initiative 4       Actively encourage the establishment of social enterprises in the Shire
          Explore opportunites for expansion of Social Enterprise and the creation of new social enterprises to                                                                     with Noosa Residental Care and Noosa Flexible Learning Centre - Generations Cafe was
          Mcrease Emnpioy                                                                                                                                                established. Other   s wil be e
                                                                                                                                                                                         optio
           Collaborate with Social Traders and Social Ventures to assist identification of potential social enterprise                                                   Assisted in the collaboration between Noosa Flan’ Schod and Noosa Residental Cae to set up the
                          2s that will assist the most vulnerable in our Shire                                                                                           ee
                                                                                                                                                                                                 erorise.
   Key Initiative 2:      Improve and advocate for inclusive access to public places, spaces and services
           In consultation with community groups and individuals who experience difficulties accessing public spaces.
          identty key areas for improvement in service provision and public area access
    a
   Key Initiative 3:     Work with traditional owners and the local indigenous community and value their needs and views in policy development
                                                                                                                                                                         Ongoing. Kabi Kabi representative on heritage and cultural reference groups. Two Noosa residents
           Identity traditional owners and representatives of the local indigenous community and establish respectful Council - - Community Development & Strategic Planning & Libranes and supported to participate in First Nations Forum, Local indigenous history project - RADF and hentage
                                                                                                                                                                         partnership, Shared History Seminars
                                      osm            evelopment processes to engage tral
           owners and the local     ss                              ee
   Key Initiative 4:
           Establish a database of the social enterprises operating within the Shire (through CPRT and service
              ppe™
                  3 social                          ste            of local social             78           {Council -                  & Procurement
   i Ss [Rewew       Social Procurement cafe e                                                  18/19      [Council - Libranes & Gallenes                                ee Social                             closed after deemed no   viable.
   Key Initiative 5:     Advocate to Fedoral and State Governments fv imcroaccd cuppont for Goclal cance provision where need and gaps arise
   ;     fey Key sists anc
                            federal government departments with responsibility for social issues affecting the
                         and establish and/or maintain a

                                                                                               Page 16 of 39

Section 17

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA   10 SEPTEMBER 2019




                                                         Page 17 of 39

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                    10 SEPTEMBER 2019

   i.__[Tirough the CPRT, ently opportunites for advocacy on Noosa Shie's pony socalinues  [78          [Counel-Conmuniy Servees                                  Singing                                  OOSOSOOCCSCCTC
   Key Initiative 6:                                                 ed
                         Plan for an increase in the numbers of elderly people living independent
                                                                                                         omei-Liraes      Galera CanminiyFacttes                      cn Fer CS rng vend               2 Je 20 rt are As                  these
                                                                                                                                                                    Services. Federal CHSF funding extended to 20 June 2020 and state Home Assist Secure to 20 June
                                                                                                                                                                    2023. State QCC    g lost due to i      of NDIS in Noosa.
    —=                                                                                                                                                                        9 Scheme drafted and   2s for additional care and
   Key Initiative 7:      Revo    Tor incressea Rea BIS respite Cp portunities tor the fall sad and pecpew mh eesey
                       takeholders in  le Service provision im N     O20   unshine Coast
          deliver coordinated service  for frail    D   ‘with 3
                                                     pantie
                   opportunites to increase the availability of accommodation for adults with a disabdéity, i.e. share-
          mates rental initiative
   Key Initiative 8 :    Work with the community and relevant Federal and State Government agencies to assist the implementation of major social reforms such as the National Disability
   Insurance Scheme and Domestic Violence initiatives
    E [pecorconsiisten ne [1er7                                                                      [counci-Communty Development &CommuniyFacittes                 |Undenmayandengoing
         a               Undertake a Housing Needs Analysis to inform planning and future advocacy
    ec
   Key Initiative 10:                                                                         —————
                          Work with government agencies, not-for-profit organisations and the business sector to explore innovative ways of tackling housing affordability
    ea                                                                                                                                                              Johns Landing initiative completed; general ongoing assistance in partnership with service providers is
                                                                                                                                                                     provided. Orange Sky Laundry initiative facilitated.
          Identify government       not for profits and businesses wh an interest in addressing housing
                  lity in the Noosa Shire and work with these cies to address issues of homelessness im the 16/17 ea
        ———                       identfied 10s t inform CPTR and                     ensure everyone,
             ———                                         eee                                  17/18
               ee                    ps                                                   fw            fa      ee                                                 fap
   Key Initiative 12:      —E—~_—~_—                                                      OOO Or                                                                    re
  j_Fanaise and seek Councd endorserent of 3 Noosa Tra                                        ars ESE ~infrastucture & Planning                                     Completed
                      actions identified in Council Tre                                                                                                                 consideration as p of 18/19b

    a
   Key Initiative 1:     Develop and implement an Arts, Cultural and Heritage Plan
    —                                                                oe
                             identified in the Noosa Arts. Culture and                        17/18/19
                       So
   |      [Deliver hertage and galeybasedemhbitors                                            current   |Council-Lrares&Galeres Librares & Galleries                      Op   d 15 June 2017
                                                                                                         Council-Lirares&Galeres     ==           s «sss nga. Wits Up Sunshine exhibition celebrating the 50th Anniversary of the naming of the Sunshine

                                                                                                                                                                     (Ongoing: 18/12 Grow your Arts quarterly e-newsletter continued; workshops include Finding Your Arts
                                                                                                                                                                    Funding, How to write a grant application, 2 X Q Music Industry Connect.
                local businesses, not for profits and cultural organisations with an terest in creative industry Council - lCouncil-Community Development &Galeres
                                         nen                                                  hen7     |
    [Seer                     raemcstonmenn ates aie STE                                    Lint       [oes Comnyienipen nee                  Gare                  ee wey Ra             ig swe                 Pegi
   Key Initiative 3:     Support local artists and arts organisations to provide a range of arts and cultural services and activities                               ee

                                                                                             Page 17 of 39

Section 18

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA   10 SEPTEMBER 2019




                                                         Page 18 of 39

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                    10 SEPTEMBER 2019

    pee fe                                                                                                     ee
                                                                                                                                                                    {946 Ate tpn wh Comet ancontinted SOND mcs RADE pega
    a a
                                                          ee                                                                                                        Ongoing eg Noosa Long weekend, Fnends of the Gallery, Cooroy Butter Factory, Cooroy Memorial Hall,
                                                                                                                                                                    Sunshine Coast Crestve Ales. Noosa Arts and Crafts. Noosa Arts Theatre, Pomona Arts Inc, Kin Kin
    pee         isations and creative p
               eee Oe          eet Programs             increase the capacity of both community ins
                         Use social media and emerging technologies for information sharing and lifelong learning purposes
          ———                                                                                                                                                       Robotics and Coding.              such as VR content creation kits, ongoing Maker space
                                                                                                                                                                    established at Cooroy Library and part of Noosaville library upgrades. Digital Hub program includes
                                                                                                                                                                    creative in residence (co-funded with
    [AT                                                                                     [et        fee                                                          ag           a                              SAT           ASST
       an          erging    ologies as focus area of “Grow Your Arts” pro
                          Encourage local innovation and ereative responses to Community sue
                                                                                                                                                                      ons’ ction o tage 10     ts Hub commenced June 20    ‘im im grant
                                                                                                                                                                       the from State Gov't. Digital Hub launch in     . Funding sourced for the Peregian
                                                                                                                                                                   Beach Communty House relocation as par ofthe Rufous St Mastepian Stage 3 project. Relocaton to
          | Prooritise RADF ¢  ding to address identfied social issues.                       16/17/18   Can ~ Corman     Deepen                                i nS
    ——                      Oppo                   ee                                                                                                               [Ongoing Partof Grow YourArtsintiatives
    [ener                    emma omer                  tran            eyo STO              oy        fn. commnybeeepnet Goeesainas fessor snninws           (evigtigemta
   Key Initiative 7:         pul Nosa SHO Wd Rea Sl Bony Src Fr SS                             caption snd elation
           Maintain a hertage lirary service which collects and documents local heritage and provides services and
            oro   to enable local tage to be
                                                                                                                                                                     —————————                                               =a
   | _|Werk wit Nooss Muse      18 d  oa                 and collections polic’               16/17      ee
           In partnership with               . complete the renovation of Tait-Duke Community Cottage
           arth acknowledgement to the history and hentage rough histoncal display and celebrations
    —— events and activities through Councils Community Grants program                       2S                                                                                   nen
    —_—                  “Enosurags the pbviion af towal festive even and cocbratony aoites
                                  2 material to increase access:

    as Prowide             and network: Opport  ies for o    of local events                  17/18                                                                         an events work D to be scheduled in 19/20 in of the new Events
   Key Initiative 9:  OD Develop and implement a e-yeat ibrar Svategie Plan                                                                         ame!
    | Era                     nresrnrmersneremmoreyseiew                                    [ore         ewetimescuee                                                         RRS
   Key Initiative 10:     Explore opportunities to better utilise the Noosa Regional Gallery                                                             ee
  i ___ |Conduct a review of the Noosa Ri     ery inc              and location             78          |Council-Libranes& Galenes                                 Under
          Developisupport Arts outreach actvityistrategy Le satelite Gallery programs to
               (lee

                                                                                             Page 18 of 39

Section 19

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                     10 SEPTEMBER 2019


REPORTS FOR NOTING BY THE COMMITTEE

3                        NOOSA SPIT SHORELINE EROSION UPDATE - SEPTEMBER 2019
DOCUMENT INFORM AT ION




Author                             Project Coordinator – Flooding, Coastal and Foreshore, Daniel Wishaw
                                   Infrastructure Services Department

Index                              ECM/ Project / Noosa Dog Beach SEMP Coastal Monitoring – CAP. 100723
                                   ECM / Subject / Erosion

Attachments                        Nil



EXECUTIVE SUMMARY
Not applicable

RECOMMENDATION
That Council note the report by the Project Coordinator – Flooding, Coastal and Foreshore to the
Services & Organisation Committee Meeting dated 10 September 2019 providing an update on
the development of a Shoreline Erosion Management Plan (SEMP) for Noosa Spit.


REPORT

1.                       Background

Council, at its Ordinary Meeting dated 15 November 2018, supported the development of a
Shoreline Erosion Management Plan (SEMP) for Noosa Spit and the provision of a quarterly
update.

2.                       Project Update

The Noosa Spit SEMP project is currently on track, with the first four of eight phases of the
project now complete (see Table 1 for all phases). Since the June 2019 quarterly update, our
consultants, BMT, have completed the model set-up, conceptual river mouth modelling and have
initiated the coastal strategy development.

As part of the Noosa Spit SEMP project, BMT were tasked with comparing the existing river
mouth configuration with other historically relevant river mouth configurations, as well as,
investigating the impacts of a ‘breakthrough’ event of the Noosa Spit. These were completed
using a process called ‘conceptual modelling’ where the actual configuration of the river mouth is
replicated, within a computer simulated model, to simulate alternative configurations. The
impacts, measured as water levels and water velocities over a typical tidal cycle, were recorded
at 115 points along the Noosa River, for five separate river mouth configurations.




                                                                                             Page 19 of 39

Section 20

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                 10 SEPTEMBER 2019


Table 1: Noosa Spit Shoreline Erosion Management Plan Program

Phase   Description                                                        Status        Expected
                                                                                         Finish
1       Review existing reports and historical imagery; prepare a          Complete           20 Apr
        discussion paper. This will include a review of previous reports
        and historical aerial imagery, with key findings presented in a
        concise discussion paper.
2       Develop a calibrated coastal processes model. A coastal            Complete           14 Jun
        processes model will be developed and calibrated using data
        obtained from a targeted campaign and existing datasets. The
        Model extent will include lower Noosa River estuary and open
        coast areas.
3       Bathymetric survey of Noosa river.                                 Complete            7 Jun
4       Conceptual/numerical modelling of scenarios. The calibrated        Complete            9 Aug
        modelling tools will be used to investigate conceptual (and
        plausible) river entrance configurations and the relationship
        with erosion potential at the Noosa Spit and other points of
        interest within the Noosa River.
5       Develop coastal erosion management strategy. This includes         In Progress        6 Sep
        the development of coastal management strategies aimed at
        reducing the erosive pressure at the Noosa Spit and Doggie
        Beach while maintaining the social and recreational values
        associated with the area and not causing undesirable impacts
        at other locations.
6       Stakeholder engagement workshop in Noosa.                          Upcoming          20 Sep
7       Pre-lodgement style engagement with State regulators               In Progress        27 Sep
        potentially seeking long-term approval for strategy.
8       Final SEMP reporting, including review and consultation            Upcoming           25 Oct
        period.

3.   Modelling Results

The results of the investigation provided the following:
   The geotextile training wall at the western end of the Spit beach has undoubtedly been
     successful in alleviating erosion pressures towards the western end of the beach.
   Recent erosion in the middle of Noosa Spit was worse under the current configuration than
     under any of the other configurations.
   Configurations where there is a well-developed central channel, such as observed in 2010
     or immediately after a large flood event allow greater conveyance of water, with higher high
     tides and lower low tides in the river when compared with the existing condition.
   A Noosa Spit breakthrough would result in high tides being higher along Noosa Sound, in
     the order of 10-15cm during peak spring tides. Further modelling is being undertaken to
     quantify the effect of this change during storm tide events.

4.   Next Steps

The next phase of this project is to develop a coastal management strategy for the Noosa Spit
region that reduces erosion at Noosa Spit, does not adversely impact other regions and aligns
with Noosa values. A long list of potential options was developed by the Noosa Spit project
control group and was refined to a short list of options in consultation with BMT and members of
the Queensland Government’s Department of Environment and Science.




                                                                                         Page 20 of 39

Section 21

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                            10 SEPTEMBER 2019


The short list options will now be evaluated within the numerical modelling tool and then
evaluated against a criteria that includes:
   Costs;
   Technical viability;
   Environmental impacts;
   Social impacts;
   Community acceptability;
   Adaptability; and
   Approval risk.

The outcome of this multi-criteria analysis will then be used to produce a suitability staged
Shoreline Erosion Management Plan.

5.    Erosion Update

Since the June 2019 quarterly update, the shoreline at Noosa Spit has remained fairly stable,
with a review of recent aerial photography indicating negligible change to the shoreline position at
Noosa Spit. However, within the lower Noosa estuary in general, there has been a considerable
amount of sand deposited, particularly within the middle channel of the river mouth and against
the southern rock wall. While the erosion rate at Noosa Spit beach is currently fairly low, further
siltation of the central channel over the coming months, due to northerly winds and waves, may
direct more river flows adjacent to the Noosa Spit beach and increase the erosion rate here. This
will continue to be closely monitored.

Previous Council Consideration
Ordinary Meeting Minutes, 15 November 2018, Item 2, Page 11
That Council note the report by the Project Coordinator – Flooding, Coastal and Foreshore to the
Services & Organisation Committee Meeting dated 6 November 2018 and
A.   Support the urgent completion of a Shoreline Erosion Management Plan for Noosa Spit
     and Noosa Main Beach subject to funding being provided in Budget Review 2; and
B.   Provide a status update to Council on a quarterly basis.
Ordinary Meeting Minutes, 21 March 2019, Item 8, Page 9
That Council note the report by the Project Coordinator – Flooding, Coastal and Foreshore to the
Services & Organisation Committee Meeting dated 12 March 2019 providing an update on the
development of a Shoreline Erosion Management Plan (SEMP) and also note the formation of a
staff Noosa Spit SEMP Project Working Group to oversee that project.
Ordinary Meeting Minutes, 20 June 2019, Item 17, Page 16
That Council note the report by the Project Coordinator – Flooding, Coastal and Foreshore to the
Services & Organisation Committee Meeting dated 11 June 2019 providing an update on the
development of a Shoreline Erosion Management Plan (SEMP) for Noosa Spit.

Finance
The financial implications of the Noosa Spit SEMP project will be provided once the draft SEMP
report is prepared.

Risks & Opportunities
An update to the risk and opportunities matrix, presented in the June 2019 quarterly update is
presented below.




                                                                                     Page 21 of 39

Section 22

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                      10 SEPTEMBER 2019


Risk Description                                                     Likelihood          Consequence

SEMP and proposed actions are not complete before intervention                           Implementation of
is required.                                                               Unlikely      unplanned /
                                                                                         emergency works
Note: Recent reduction in the rate of shoreline recession has                            required.
provided additional time to complete this project successfully.

Remediation costs will continue to grow until a solution can be            Certain       Increased costs to
implemented.                                                                             replace lost sand
                                                                                         and habitat.
A failure to remediate may expose Council to a risk of litigation                        Legal costs and /
from properties that are currently protected by the Noosa Spit             Unlikely      or costs awarded
peninsula.                                                                               as damages if it is
                                                                                         found Council
Note: A legal opinion on this matter has been sought, with Council                       failed in their duty
currently undertaking reasonable steps to mitigate this risk by                          of care.
undertaking this project.

Reputational damage, due to a perception of poor management.           Possible          Reputational.


Consultation
External Consultation - Community & Stakeholder
To be undertaken within the project.

Internal Consultation
Internal consultation is being conducted through the Noosa Spit SEMP Project Working Group.

Departments/Sections Consulted:

    Chief Executive Officer        Community Services                        x   Corporate Services
    Executive Officer              Director                                      Director
    Executive Support              Community Development                     x   Financial Services
                                   Community Facilities                          ICT
                                   Libraries & Galleries                         Procurement & Fleet
                                   Local Laws                                    Property
                                   Waste & Environmental Health                  Revenue Services

x   Executive Services         x   Environment & Sustainable Development     x   Infrastructure Services
    Director                       Director                                  x   Director
    Community Engagement           Building & Plumbing Services              x   Asset Management
    Customer Service               Development Assessment                        Buildings and Facilities
x   Governance                     Economic Development                          Civil Operations
    People and Culture         x   Environmental Services                        Disaster Management
                               x   Strategic Land Use Planning                   Infrastructure Planning,
                                                                                 Design and Delivery




                                                                                              Page 22 of 39

Section 23

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                          10 SEPTEMBER 2019


4                        WASTE MANAGEMENT - 2018-19 ANNUAL REPORT
DOCUMENT INFORM AT ION




Author                              Waste Coordinator, Ian Florence
                                    Community Services

Index                               ECM/Subject/Branch Management – Community Services

Attachments                         Nil


EXECUTIVE SUMMARY
Not applicable.

RECOMMENDATION
That Council note the report by the Waste Coordinator to the Services and Organisation
Committee Meeting dated 10 September 2019, providing an update on the activities of the Waste
Section for the financial year 2018/19.


REPORT
The purpose of this report is to advise Council of waste management activities over the 2018-19
financial year (2019FY). The Waste Section is responsible for:

                       the delivery of domestic and commercial waste and recycling collection services for the
                         community;
                       waste education and behaviour change to reduce waste and improve recycling;
                       delivery of Council’s waste strategy;
                       regulation of littering and illegal dumping;
                       holding tank liquid waste collection;
                       operation of the Eumundi Rd Resource Recovery Facility;
                       operation of Pomona and Cooroy Waste Transfer Stations; and
                       operation of the Eumundi Road Landfill.

1.                       FINANCE

Under National Competition Policy the Waste Business Unit is required to operate under full cost
pricing principles and to make a return on the investment in the business to Council.




                                                                                                  Page 23 of 39

Section 24

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                 10 SEPTEMBER 2019


Waste Management

    Statement of Income and            2018/19           2018/19                 %              YTD
           Expenses                    Current            YTD                  Current        Variance
                                       Budget            Actuals               Budget

Total Revenue                          16,277,837          16,631,669             102.2%          353,832
Total Expenditure                      13,245,706          13,988,670             105.6%        (742,964)
Operating Result                        3,032,131           2,642,999                           (389,132)


Expenditure Summary
Employee Benefits                         860,695             848,358              98.6%           12,337
Materials & Services                    8,971,014           8,270,797              92.2%          700,217
Finance Costs                             179,143           1,631,939             911.0%      (1,452,796)
Other Expenses                                320                 320             100.0%                0
Depreciation & Amortization               762,282             742,008              97.3%           20,274
Internal Charges                        1,196,912           1,219,908             101.9%         (22,996)
Competitive Neutrality                  1,275,340           1,275,340             100.0%                0
Total                                  13,245,706          13,988,670                           (742,964)




                                    Waste Management
18,000,000
16,000,000
14,000,000
12,000,000
10,000,000
 8,000,000
 6,000,000
 4,000,000
 2,000,000
         0
                    Total Revenue                Total Expenditure                 Operating Result
                                    2018/19                          2018/19
                                    YTD                              YTD
                                    Budget                           Actuals


Budget Commentary

The Waste Section budget report for the 2019FY shows that revenue and expenditure was above
estimates by $353,832 and $742,964 respectively. There was an annual operating surplus of
$2,642,999, which was $389,132 less than predicted.




                                                                                           Page 24 of 39

Section 25

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                            10 SEPTEMBER 2019


Revenue

Revenue was above the predicted budget because:

   Additional disposal fees were received due to more waste being received than predicted.
   An increase revenue in metals sales was received due to the price of metals being higher
     than expected.

Expenditure

Expenditure was varied from the predicted budget because:

   The significant movement in finance costs relates to the annual review of landfill restoration
     provision. Council sets aside a provision to allow for the major future restoration works of
     the Eumundi Road site once the landfill is full and has been closed. The amount set aside
     varies based on market factors, and the significant decline in interest rates over the last
     year has impacted the restoration provision and finance costs to offset it.
   Operational expenditure was below budget due to:
     o    $164,000 underspend in the financial year on concrete crushing due to the cycle of
          operations pushing the crush into the next financial year.
     o    $91,000 underspend on mulching of garden waste due to less processing cycles than
          predicted occurring in the financial year.
     o    $45,000 underspend on environmental monitoring as environmental factors at waste
          sites remained well managed over the period.
     o    $94,000 underspend on waste collection costs.
     o    The cost of processing kerbside collected recycling was $51,000 less than predicted.
          Predicted costs were initially inflated due to the expected fall-out from the China
          Sword issue.
     o    $50,000 set aside for a composting trial was not spent as the trial did not proceed.

Capital Works completed 2019FY

Education Building
The design, supply and construction of the building structure has been completed for the
Education Building at Reviva. Waste staff are now ensuring the building is classified as rated to
accommodate waste education classes for school age children. Resource Recovery Australia will
also be using the facility for upskilling and recycling workshops for adults. The fit-out will be
happening in the first six months of the 2020FY and it is anticipated that the facility will be
officially opened in by 2020.

Commissioning the third quadrant of active landfill Cell 2.2
6,000 square meters of geotextile fabric was procured and laid. This is done to protect the
drainage aggregate for the landfill leachate collection system within Cell 2.2. A select waste layer
of ‘soft’ putrescible waste is then placed on the fabric to protect the landfill drainage layer and
liner before bulky solid waste is added to that area of the cell.

Concept Design of landfill Cell 2.4 and landfill master-planning
Noosa Council engaged Brisbane based engineering company ATC Williams to undertake the
draft concept design of the future landfill Cells 2.3 and 2.4.at the Eumundi Road facility. Tied in
with the process is the overall master planning of the site through to completion. Waste staff will
move into the detailed design phase in the 2020FY. It is anticipated that the cell construction and
site works will commence over the following year - eighteen months.


                                                                                     Page 25 of 39

Section 26

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                          10 SEPTEMBER 2019


Capital Works planned 2020FY
   Detailed Design of Cell 2.4 and site master planning.
   Upgrade to gravel road behind the transfer station and Reviva at Eumundi Road Resource
     Recovery Facility.
   Relocation and construction of the bin enclosure on Hastings Street.

2.   CUSTOMERS
Council’s collections contract now delivers approximately 82,000 domestic/commercial bin
services weekly including refuse, recycling and garden waste (not including public place bins and
bulk commercial services).
Services as at       31 December 2018          30 June 2019
240 Refuse                30,541                30,625
360 Refuse                   291                   297
140 Refuse                   172                   187
240 Recycling             25,600                25,555
360 Recycling                403                   320
240 Garden                14,781                14,809
360 Garden                   688                   768
Exempt/Garden                394                   382
1m3 Bulk                      22                    21
1100 Refuse                  372                   383
1100 Recycling               274                   325
1.5m3 Bulk                   199                   198
2m3 Bulk                      27                    26
3m3 Bulk                     218                   211
Compactor bin                  2                     2
Cardboard only                84                    84
3m3 cardboard                  0                     5
4.5m3 cardboard                0                     1
The Waste Section has worked extensively with Cleanaway and Council’s Rates Section to
cleanse the bin and collection services data – this accounts for some of the unexpected trends in
sections of the above data. It has been noted that competing waste collection contractors have
continued to win a growing number of commercial service contracts though the Noosa Council
area.

Customers using Council’s services

                Services Provided in 2019FY
                Bin Collections                     General Waste     1,584,672
                                                    Recycling           671,093
                                                    Garden Waste        400,543
                                                    Public Place        157,036
                                                    Bulk Waste           44,666
                                                    Bulk Recycling       17,519
                Customer visits to waste sites                          133,251

The last financial year again saw a significant increase in customers using the Eumundi Road
Resource Recovery Facility. It is acknowledged that the good road access and convenient
location of the Eumundi Road landfill means that it will receive a large portion of self-hauled
waste produced north of the Maroochy River. This is reflected in an increase in waste revenue
from gate fees over this period.

                                                                                  Page 26 of 39

Section 27

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                     10 SEPTEMBER 2019


Customer Service Requests

                                                            2015/16    2016/17   2017/18    2018/19
               Waste Charge                                     118        114       171        228
               Contractor                                       195        115       794        254
               Damaged/Missing Bins                            1699       1965      1938       1644
               Illegal Dumping                                  227        453       409        510
               Hazards                                           18        17        16         16
               Holding Tanks                                     29        34        60         51
               Service - Extra                                  140       144        89         46
               Service - Missed                                 951      1219      1610       1303
               Service - Modify                                 294       440       972        478
               Service - New                                   1049      1260       725        486
               TOTALS                                          4720      5761      6784       5016




                           WASTE CUSTOMER REQUESTS 2015 - 2019
        7000              2015/16          2016/17          2017/18        2018/19
        6000
        5000
        4000
        3000
        2000
        1000




Amount of material received, landfilled and recycled by Noosa Council.

The information below shows the total amount of material received by Noosa Council, the
amount disposed of to landfill and the amount diverted from landfill.

                                     Waste data (Tonnes)
                             2014FY        2015FY     2016FY          2017FY     2018FY       2019FY
Total                             65,719    68,097         72,898      76,020      81,061       83,873
Landfill/Stockpiled               40,705    43,678         46,034      42,997      47,893       48,594
Recycled                          25,014    24,419         26,954      33,023      33,196       35,280
% Recycled                        38.06%    35.86%     36.90%          43.44%     40.95%       42.06%




                                                                                              Page 27 of 39

Section 28

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                           10 SEPTEMBER 2019



                                             Waste Data (T/Yr)
   90000
   80000
   70000
   60000
   50000
   40000
   30000
   20000
   10000
      0
             2014FY         2015FY             2016FY                2017FY           2018FY          2019FY

                                     Total     Landfill/Stockpiled      Recycled




                                                % Recycled
           50.00%
           45.00%
           40.00%
           35.00%
           30.00%
           25.00%
           20.00%
           15.00%
           10.00%
            5.00%
            0.00%
                      2013-14FY       2014-15FY         2015-16FY         2016-17FY       2018-19FY


The target set by State Government and figured into Council’s Waste Recycling & Reduction
Plan calls for Queensland councils to divert 55% of waste from landfill by 2024.

The information shows that the weight of material recycled through Council’s waste sites in the
2019FY has again increased. However, this is offset by the additional weight of waste being
received by Council. The amount of waste that was sent to landfill or held on site in stockpiles
awaiting a market has again increased. It is worth noting that at the end of the financial year
Council had on site approximately 10,500 tonnes of processed concrete and 13,400 tonnes of
mulch. This material has been diverted and processed and awaiting sale. This material is
identified as being recycled when it is sold or given away to the community, and therefore not
identified as ‘recycled’ in the above data. There generally continues to be more waste generated
year on year.




                                                                                                      Page 28 of 39

Section 29

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                10 SEPTEMBER 2019


Resources recovered in tonnes (major categories)

                                    Material Recycled in Tonnes
                                 2014FY        2015FY      2016FY     2017FY      2018FY       2019FY
Kerbside Recyclables                              7,007       7,295     7,493        7,464       7,037
Commercial Garden Waste              5409         5839         5252      4580        3714         3857
Municipal Garden Waste               5230         4815         6481      8157        9931        10910
Batteries                               23          27           35        27           27          35
Cardboard                              342         366          379       388         328          460
Concrete                             3953         3528         3361      7118        6531         7741
E-Waste                                141          31            0        83           89          66
Metals                               1986         1648         2600      2818        2603         2523
Timber                                 205         571          678      1437        1391         1296
Recovered at Reviva                                                                                389

Weight of recyclables collected from yellow lidded bins dropped significantly by over 400 tonnes.
It is likely that this was due to the introduction of the container refund scheme, which was
introduced in November 2018.

Garden waste comparison
                                2017FY (tonnes)           2018FY (tonnes)            2019FY (tonnes)
Garden waste collected                    1,273                     3,452                      3,756
Self-haul residential                     6,881                     6,477                      7,154
Self-haul commercial                      4,580                     3,714                      3,857

It is encouraging to see the weight of garden waste diverted from landfill increase across both
collection and self-haul services. Council’s garden waste collection service diverted an additional
300 tonnes of waste in 2019FY.

Bulk kerbside collection
At the time of writing, the 2019 Bulk Kerbside Collection is still in process. The collection method
this year mirrors that provided last year. Resource Recovery Australia are collecting any suitable
reusable goods or resources. Cleanaway are continuing to segregate and collect metals, e-waste
and timber separately to waste.
This year has seen major problems with asbestos contamination in a number of waste piles. In
addition to being a significant public health and environmental risk, the cost of clean-up to
Council is likely to be significant. A further specific report on Bulk Kerbside Collection will follow in
2020.
Reviva
Noosa’s new and improved tip shop, Reviva, opened for business on the 3rd of July 2018
following significant improvements to the site and retail practice. In their first year they have
recovered approximately 389 tonnes of resalable items. They have also processed nearly 4000
mattresses, recovering and recycling a further 12.5 tonnes of foam which had previously been
sent to landfill. They have also already had success in transitioning previously unemployed
workers through to full time employment. The Waste Section looks forward to another successful
year working with Resource Recovery Australia (RRA) to further reduce waste to landfill. RRA’s
first twelve months of operation have seen them meet all Key Performance Indicators required
under the Licence.




                                                                                         Page 29 of 39

Section 30

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                             10 SEPTEMBER 2019


Public place
Council’s public place bin numbers have continued to grow over the past year. This has included
increased recycling services at Hastings Street, The Woods, Cooroy, Pomona and Cooran. In all,
twenty new public place recycling bins were installed across these areas.
Waste officers are currently working with Local Laws to introduce new dog bag dispensers (see
below photo) where needed. The new style dog bag dispenser is easier to load and also made of
aluminium to make them more resistant to the local environmental conditions. Council continue to
use compostable bags.




Illegal dumping
Waste officers have issued twelve Penalty Infringement Notices in the past 12 months for illegal
dumping. Two of these PINS were additional fines for then failing to clean up the dumped waste.
This resulted in $15,052 worth of fines for the 2019FY.
Camera surveillance has continued with them deployed around the known dumping hotspots.
Cameras continue to be the most effective front line defence against illegal dumping, providing
reliable evidence of dumping activities. As occurred last year, some cameras are deployed
around known trouble spots during the Bulk Kerbside collection.
Container Refund Scheme - Visy Recycling Agreement
The Container Refund Scheme (CRS) commenced in Queensland on 1 November 2018. CRS
provides for a 10c refund for eligible food and drink containers that are then recycled. This
scheme is funded by the Food and Beverage Industry and administered for the Queensland
Government by COEX to pay members of the public and recycling operators for returned
containers. Council financially benefits from this refund scheme due to receiving payment for
eligible containers sourced from the yellow lidded recycling bins sent to the Visy recycling facility
at Bli Bli. A legislated sharing agreement provides for 50/50 sharing of CRS revenue up to the 30
September 2019. After that date a formal agreement must be entered into between Council and
Visy for sharing the revenue. This agreement is currently under negotiation.



                                                                                     Page 30 of 39

Section 31

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                        10 SEPTEMBER 2019


Other contracts
The tender process for the collection and purchase of metals and batteries from Council waste
facilities has just reached completion. A new tender valued at $1,200,000 was awarded in August
2019.
The contract for providing a collection service to Council’s waste facilities for household
hazardous waste is currently going through an invitation to quote process and should be awarded
in the next month.
Waste Education & Behaviour Change
Schools Program
The waste education and recycling program has continued to gain momentum in 2019FY. With
Council receiving excellent feedback and support from nearly all schools within the Noosa area.
Almost 4000 local students have been engaged in the program and activities have included:
   Waste and recycling talks and workshops
   Landfill tours
   Beach clean-ups
   Movie screenings
   Upcycling workshops
   Interactive recycling displays
   Plastic free events




Media, social media and promotion
Council partnered with the Noosa News for a three month waste education campaign through a
weekly waste and recycling column on how to reduce waste. This ran from September to
December 2018. Weekly ‘Waste Free Friday’ Facebook posts have been used to engage with
the community during the twelve-month period, with over 80 Facebook posts. This included
several campaigns including Plastic Free July, Waste Free Friday, National Recycling Week
(NRW), Clean-up Australia Day, National Composting Week and World Environment Day. These
posts gave information and advice on waste reduction techniques and recycling practices. The
posts have been viewed over 240,515 times. There have been regular sliders on Council’s
website page, Instagram posts, media releases, newspaper adverts and an interview on ABC
radio as part of NRW.

                                                                                Page 31 of 39

Section 32

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                            10 SEPTEMBER 2019


Promotional activities
Waste officers have continued to assist event organisers in reducing waste and improving
recycling. The usage of Council’s colour coded bin lids and covers has increased over the
2019FY. They were used at 23 events over the period. Waste officers were involved in providing
stalls at the Noosa Show, the Cooroy Fusion Festival, The Festival of Water, the World
Environment Day Festival and various events during National Recycling Week
The Waste Section coordinated National Recycling Week events in November 2018. Over 1028
people were engaged during the activities, which included an outdoor movie, kids recycling art
workshop, ‘slow clothing’ talks, up-cycling clothes workshop, beeswax wrap workshops, Another
Woman’s Closet and an E-waste collection at Bunnings which also involved the Men’s Shed.
Behaviour Change
In 2018 the Waste Section commissioned an audit of municipal solid waste collected by Council.
The audit revealed that, on average, the Noosa community’s waste bins contained:
   17.3% garden waste
   29.2% food waste
   15.5% recyclables (items that should be in the yellow top bin)
This shows that up to 62% of material in the general waste bins could potentially be diverted from
the waste stream going to landfill. Further audits by waste staff also showed that large amounts
of garden waste are currently going in waste bins and bulk bins at unit complexes and resorts
(also see item below on bulk garden waste bins). It was resolved that a change in behaviour is
required from the Noosa community to reach the aspirational targets of zero net emissions and
zero waste to landfill. In the light of these findings, Council’s Project Control Group for ZEN
requested that Waste officers explore the potential for a community ‘behaviour change’ strategy
to improve waste management practices and reduce waste generation in the Noosa Shire.
The Waste Section has now produced a plan to deliver a behaviour change program for waste
reduction and improved recycling across the Noosa community. This will commence with a pilot
scheme to be delivered between September and December 2019. The pilot scheme will
concentrate on ensuring that residents in selected unit complexes and residential streets
correctly utilise the three bin system and prevent garden waste going to landflll and the address
the underuse and contamination of the recycle bin. The process will involve; checks of bins
presented for collection, tags left on contaminated bins, letters to residents, face to face
engagement of residents, regular feedback to residents on ‘good’ or ‘bad’ behaviours and the
escalation of warning measures to reduce contamination - resulting in regular offenders having
their bins left at the kerb. The process reflects the best practice being utilised elsewhere in the
country and extensively in NSW and South Australia.

3.   PEOPLE
The Waste Section’s staff numbers have remained static over the 2019FY. Council’s
Environment Officer commenced in August 2019 with 50% of the position working in the Waste
Section.

4.   SYSTEMS & PROCESSES
Queensland Waste Levy
On 1 July 2019 the Queensland Government introduced a $75-per-tonne levy on waste disposed
of to landfill. The Queensland Government has committed to ensuring that the introduction of the
levy will have no direct impact on households. To deliver this, the State has made prior payments
to Council to offset the cost to households, i.e. the levy should not impact householders’ rates, or
charges at the landfill gate. Commercial operators now incur the waste levy. For businesses to
minimise the effects of the levy they need to reduce their waste generation and recycle as much
as possible.


                                                                                     Page 32 of 39

Section 33

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                              10 SEPTEMBER 2019


The introduction of the Levy has generated a significantly greater workload on Waste staff.
Increased workload has included obtaining permits to use selected wastes on site, permits for
declared resource recovery areas, providing volumetric surveys of all stockpiled materials,
providing surveys of active landfill cells and providing detailed reports on waste movement,
categorisation and weight on a monthly basis.
The introduction of the waste levy requires monthly reporting to the Queensland Government for
payment of levy revenue received by Council. Noosa and other councils use “Wasteman
weighbridge software” to record transactions and manage financial information. This software
has not been capable of delivering the required reporting at the date of preparing this report.
Waste staff are working diligently with the software engineers to implement the required reporting
outcomes by 30 August 2019.
Revised Garden Waste Service Policy
Council recently endorsed the revision of the Garden Waste Service Policy which provides for the
expansion of the current mandated service for domestic dwellings to include all commercial
premises within the defined Garden Waste Collection Area. Rather than being prescriptive about
the number of bins required at commercial premises the policy provides that “no garden waste to
be placed into a general waste bin”. Supporting the policy is the introduction of a weekly 1,100L
bulk bin service for garden waste at resorts and the larger commercial premises. The service is
intended to reduce waste to landfill and avoid payment of the $75 per tonne waste levy at
premises where garden waste is placed in general waste bins and sent to landfill.
Restructure of Commercial Waste Charges for 2020FY.
The introduction of the waste levy created a need to restructure the commercial waste collection
charges in 2020FY. Under the previous rating structure of ‘bundled services’ the implementation
of the $75 per tonne levy would have meant a financial disadvantage to some premises.
Separating the recycling charge from the waste collection charge has allowed customers to
easily identify and reduce the more expensive waste collection service charge and increase the
less expensive recycling service charge. This allows businesses to maximise their recycling
efforts and minimise their exposure to cost of the waste levy.
Waste Service Charge for Peregian Shopping Precinct in 2020FY
Due to constraints in providing suitable on site waste storage space at many commercial
premises, shop owners use Council land and shared bulk waste and recycling bins for the
storage of solid waste awaiting collection. In 2020FY a new waste service charging structure was
introduced for the Peregian Shopping Precinct to more equitably charge for waste collection
services. The new charging structure is based on the assessed level of waste production at each
commercial premise.

Environmental
Zero Emissions Noosa (ZEN)
The landfill has been identified as the major source of carbon emissions from the Noosa Council.
Waste Officers have continued to work with the ZEN group to identify initiatives that will
effectively reduce waste-related carbon emissions.
In 2018 Council officers working with the landfill gas contractors (LMS) installed lateral gas
collection lines in the active cell in order to maximise landfill gas (principally methane) extraction.
Recent meetings between Waste Officers, ZEN representatives and waste industry experts have
led to the review of the current waste filling plans and strategy at the Eumundi Road landfill.
Waste Officers and engineers from Cleanaway have investigated methods to completely
overhaul the current filling techniques to maximise landfill gas extraction. An estimated cost
increase to implement the new filling technique has been provided by Cleanaway. These costs
are to be examined against predicted gas extraction improvements in a cost benefit analysis to
be completed by industry experts. The analysis and report will be used to inform the ZEN group
on the best way forward.

                                                                                       Page 33 of 39

Section 34

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                             10 SEPTEMBER 2019


Environmental Compliance
In July 2019 Eumundi Road RRC and landfill received a full compliance inspection and audit from
DES against the conditions of Council’s Environmental Authority and the new requirements of the
landfill levy. The site came through with zero non-compliances noted by the team of inspectors.
This is a testament to the continued high standard of environmental management at the site by
Waste and Cleanaway staff. Internal weekly and monthly environmental inspections will continue
to be conducted by Council’s new Environment Officer.
Management and control of environmental impacts remain the top priority of the Waste Section
through the planning process for the construction of the next landfill disposal cell, due to
commence in the next two to three years. Preparatory work currently includes commissioning a
detailed flora and fauna study of the land surrounding the landfill site. The study will be used to
guide the detailed design phase being conducted in 2020FY and ensure that impacts are
controlled.
Landfill leachate system
In November 2018 important repairs and upgrades to leachate collection and pumping
infrastructure at the Eumundi Road landfill was undertaken. The works were completed in early
2019. Works included switchboard/control box replacement, improvement to the telemetry
system to ensure more accurate remote monitoring and control, replacement of monitoring
probes, a new upgraded emergency shut-off valve and a new and upgraded pump has been
installed in the landfill sump. The Waste section working with Unitywater have also secured an
agreement to discharge higher volumes of leachate to sewer during wet weather periods. This
allows Council to take pressure off the landfill leachate system more quickly following high rainfall
events.

FUTURE DIRECTION
Regional Waste Treatment Options
Council entered into a Memorandum of Understanding (MOU) with Unity Water, Moreton Bay
and Sunshine Coast Regional Councils in 2018 to investigate the feasibility of providing
advanced waste treatment on a regional basis to reduce reliance upon landfills. Stage 1 of the
study has been completed and a draft report submitted for evaluation by project partners. The
project partners will consider the most effective future waste treatment options available for bio-
solids, organic waste and non-recyclable waste with consideration for the potential to generate
energy from waste. Stage 2 of the project to commence shortly will identify which of the options
are most suitable for future detailed review. All project partners have recently restated their
commitment to collaboratively moving the project forward throughout 2020FY.
The Wide Bay and Bundaberg Regional Organisation of Councils (WBBROC) have also recently
tendered for a regional waste treatment feasibility study. Noosa Council also took advantage of
participating in this study.
Previous Council Consideration
Ordinary Meeting Minutes, 15 February 2018, Item 16, Page 9
That Council note the report by the Manager Waste and Environmental Health to the Services
and Organisation Committee Meeting dated 6 February 2018 providing an update on the
activities of the Waste Management Section for the period 1 July 2017 to 31 December 2017.
Finance
Refer to Section 1 – Finance.
Risk
In June 2019 the Waste Section engaged Crowe Howarth to conduct a third party review of the
previously identified WH&S risks around areas of public interface at the Eumundi Road site,
particularly in the resource recovery area. The report has now been provided and it specifies

                                                                                     Page 34 of 39

Section 35

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                               10 SEPTEMBER 2019


several areas of improvement. In summary the recommendations of the report call for the
resource recovery area to be remodelled to facilitate physical separation of machinery and
customers. It states: ‘Council should remodel their site, in consultation with all interested parties,
with the intended outcome being complete isolated/segregated operations so that no contractor
machinery is interacting with the public. Spotters should be engaged on a temporary basis until
this is established.’
To address the findings and recommendations of the report the Waste Section has:
   Approved Cleanaway to provide additional resources at the site and employ a ‘spotter’
     during all busy periods. The purpose of the spotter is to supervise and direct the public
     when they enter the shared resource recovery area.
   Commenced plans to expand the resource recovery area. The first action required to do
     this is an environmental assessment in preparation for the removal of an area of vegetation
     that intersects the site. All relevant approvals will need to be sought and obtained before
     this can move forward.

Business Continuity

The Waste Section’s Risk Management Program and Business Continuity Program has recently
been reviewed.

Consultation

External Consultation - Community & Stakeholder
Cleanaway

Internal Consultation
Financial Services
Project Officer, Carbon Reduction
WH&S Officer

Departments/Sections Consulted:

    Chief Executive Officer   X   Community Services                      X   Corporate Services
    Executive Officer             Community Development                   x   Financial Services
    Executive Support             Community Facilities                        ICT
                                  Libraries & Galleries                       Procurement & Fleet
                                  Local Laws                                  Property
                              x   Waste & Environmental Health                Revenue Services

x   Executive Services        x   Environment & Sustainable Development       Infrastructure Services
    Community Engagement          Building & Plumbing Services                Asset Management
    Customer Service              Development Assessment                      Buildings and Facilities
    Governance                    Economic Development                        Civil Operations
x   People and Culture        x   Environmental Services                      Disaster Management
                                  Strategic Land Use Planning                 Infrastructure Planning,
                                                                              Design and Delivery




                                                                                           Page 35 of 39

Section 36

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                    10 SEPTEMBER 2019


5                        JULY 2019 RATE LEVY OVERVIEW
DOCUMENT INFORM AT ION




Author                           Manager, Revenue Services, Kellie Seeleither
                                 Corporate Services Department

Index                            ECM / Rates Management / Rateable Services

Attachments                      Nil


EXECUTIVE SUMMARY
Not applicable.

RECOMMENDATION
That Council note the report by the Manager Revenue Services to the Services & Organisation
Committee Meeting dated 10 September 2019 providing an overview of the July 2019 Rate Levy.


REPORT
This report provides Council with a summary of the July 2019 rate levy.

1.                       Levy Summary
Rate notices were issued on the 16 July 2019 with a due date of the 16 August 2019. The gross
amount of the levy was $39.57 million, which comprised of $36.21 million of Council rates and
charges, and $3.36 million for the State Emergency Management Levy. Between January 2019
and July 2019 the net increase in rateable properties was 78, representing minimal growth of
0.26%.
Properties within the Shire were revalued by the State government for the 2019/20 financial year,
with an overall Shire increase of 6.41%. At a more detailed level, however, the increase in
valuations varied greatly both at a locality and property type level and these changes resulted in
changes to the differential general rate structure, decreasing the number of differential general
rate categories from 30 to 26. The number of valuation bands for properties classified as
Residential (Principal Place of Residence) and other was decreased from 10 to 7, and the
category for Extractive Industries (excluding quarries) was removed as there are no longer any
active mining leases in the shire.
Significant changes were also made to the charging structure for waste management services,
as a result of the introduction of the State Waste Levy on commercial waste, and a new charging
regime was introduced for the commercial properties using the bin enclosure located on Council
land at Peregian Beach. A new special levy was introduced at the request of the Noosa Junction
Traders Association to allow scoping work to be undertaken for the re-development of the
streetscape in the Noosa Junction locality.


                                                                                     Rateable Valuation
Levy/Charge                                           Amount         # Properties
                                                                                       Or # Services
General Rates                                      $25.535 million      30,587         $9.549 billion

Separate Charges
Environment Levy                                    $1.070 million      30,587               30,587
Sustainable Transport Levy                          $0.459 million      30,587               30,587
Heritage Levy                                       $0.153 million      30,587               30,587


                                                                                           Page 36 of 39

Section 37

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                               10 SEPTEMBER 2019


                                                                                 Rateable Valuation
Levy/Charge                                 Amount             # Properties
                                                                                   Or # Services
Special Rates and Charges
Tourism & Economic Levy                   $1.509 million           5,880           $1.658 billion
Noosa Main Beach Maintenance              $0.297 million           2,099            $652 million
Hastings St Precinct Maintenance          $0.169 million           2,099            $652 million
Hastings Street Safety Levy               $0.077 million             834                     834
Rural Fire Levy                           $0.080 million           6,401                  6,401
Noosa Junction Levy                       $0.047 million             158             $44 million
Noosa Junction Streetscape Levy           $0.025 million             158             $44 million
Noosa Waters Lock & Weir Levy             $0.034 million             592            $509 million
Noosa Waters Canal Maint. Levy           $0.008 million              592            $509 million
North Shore Electricity Charge            $0.023 million              27                       27

Utility Charges
Waste Management Charges                  $6.534 million          29,713                   34,998
Holding Tank Charges                      $0.081 million              81                       81
Backflow Device
                                          $0.109 million           1,390                    4,436
Registration Fees
Emergency Management, Fire and
                                          $3.357 million          31,350                   31,425
Rescue Levy (EMFRL)

1.    General Rate Details by Category
                                                                                                #
                                                                                            Properties
General Rate Category              # Properties   Rateable Valuation          Revenue
                                                                                               on
                                                                                            Minimum
1 - Rural & Agricultural                   222              $63,764,000         $165,665           115
2 – Commercial valued up to
                                           924              $71,297,132         $521,073              867
$175,000
3 – Commercial valued
                                           411             $112,595,604         $400,018               48
$175,001 - $400,000
4 – Commercial valued over
                                           295             $273,273,945         $995,923               11
$400,000
5 – Residential PPR valued up
                                        11,218         $2,471,432,988         $6,326,956            10,045
to $325,000
6 – Residential PPR valued
                                          2,739        $1,070,854,154         $1,929,544              447
$325,001 - $500,000
7 – Residential PPR valued
                                           778             $467,052,572         $837,425                 -
$500,001 - $750,000
8 – Residential PPR valued
                                           451             $404,560,718         $704,435               15
$750,001 - $1,000,000
9 – Residential PPR valued
                                           197             $218,764,000         $361,151               61
$1,000,001 - $1,200,000
10 – Residential PPR valued
                                           225             $380,125,000         $600,657               20
$1,200,001 - $2,500,000
11 – Residential PPR valued
                                             47            $156,200,000         $211,988                7
over $2,500,000
12 – Residential Not PPR
                                          4,020        $1,001,765,742         $2,817,260             3,066
valued up to $420,000
13 – Residential Not PPR
                                           249             $115,296,204         $253,882                 -
valued $420,001 - $500,000
14 – Residential Not PPR
                                           441             $264,357,228         $576,299                1
valued $500,001 - $750,000
15 – Residential NPPR valued
                                           703         $1,016,414,121         $2,219,848                 -
over $750,000
16 – Vacant Land > $1M and
                                             11             $20,800,000          $87,235                 -
area more than 1,500m2

                                                                                        Page 37 of 39

Section 38

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                  10 SEPTEMBER 2019


                                                                                                   #
                                                                                               Properties
General Rate Category             # Properties     Rateable Valuation           Revenue
                                                                                                  on
                                                                                               Minimum
17 – Pump Stations, Stock
Grazing Permits and
                                             2                $55,128                 $216               1
garages/small lots with an area
less than 20m2
18 – Vacant Land subject to
                                           74             $34,271,000              $38,829                  -
developers concession
19 – Retirement Villages                     7            $17,225,000             $115,823               1
20 – Shopping centre - gross
floor area between 2,500 &                   6            $20,300,000             $116,654                  -
10,000m2
21 – Shopping centre - gross
floor area greater than                      1            $28,000,000             $216,734                  -
10,000m2
22 – Shopping centre - gross
floor area between 1,000 &                   4             $5,966,952              $26,165                  -
2,500m2
23 – Strata Units Not PPR                5,576         $1,015,388,660            $4,715,215         3,571
24 – Strata Units PPR                    1,981           $314,816,378            $1,282,881         1,348
25 – Extractive Industries
                                             1               $350,000               $1,874                  -
Quarries
26 – Nursing Homes                           4             $3,600,000              $11,731
Total                                  30,587          $9,548,526,526           $25,535,481        19,624

2.      Rate Concessions
Details of the Council pensioner concessions granted on the July Levy are set out below.

                                        Maximum Rebate
     Type of Council Concession                                    # Properties               Amount
                                           (1/2 year)
Maximum/Sole Owner                         $115.00                      1,225                 $140,875
Maximum/Joint Owners                        $90.00                      1,206                 $103,647
Not Maximum/Sole Owner                      $57.50                        769                  $44,217
Not Maximum/Joint Owners                    $32.50                      1,028                  $32,716
Total                                                                   4,228                 $321,455
In addition to the pensioner concessions Council provided general rate donations for 50 eligible
properties totalling $70,480.
Details of the pensioner concessions funded by the State Government are as follows: -
State Government Rebates              # Properties            Amount
General Rates & Charges                    4,396             $433,188
State Emergency Management Levy            4,396              $77,533

3.      Payment Preferences and Arrangements to Pay
BPay continues to be the most popular payment options by far, accounting for 65% of all money
received, followed by over the counter payments (including cheques mailed into Council) at 8%.
Payments at Australia Post offices, online payments and direct debit all represent 7% of total
payment, and automated phone payments accounting for the final 6%.
There are currently 487 properties that have made an arrangement to pay their current rates in
accordance with section 2.5.2 of the Revenue Statement, representing $340,215 of the
outstanding rates and charges.

                                                                                          Page 38 of 39

Section 39

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                               10 SEPTEMBER 2019


4.      Electronic Rate Notice Delivery
Council continues to encourage residents to register for electronic delivery of their rate notice,
either by e-mail direct to their private email address or delivery to their online banking platform
via BpayView. A competition was run in July giving property owners the opportunity to win
$1,000 off their rates if they registered for electronic delivery. At the conclusion of the levy
period we had 916 properties registered for BpayView and 8,150 properties registered for email
delivery, which means that we have just over 28% of all rate notices now sent electronically.
Ongoing efforts are being made to continue to encourage electronic rate notice delivery.

Previous Council Consideration
Nil

Finance
There are currently no properties where the outstanding rates and charges are close to the
rateable value of the land, consequently there is no risk of any rates and charges being written
off as bad debts at this time.

Risks & Opportunities
Net rates and charges represent 70% of Council’s total operating revenue. The issuing and
collection of rates revenue is critical in ensuring cash flows are available to fund Council
operations.
Consultation
External Consultation - Community & Stakeholder
Nil
Internal Consultation
Director Corporate Services
Departments/Sections Consulted:
      Chief Executive Officer     Community Services                      x   Corporate Services
      Executive Officer           Director                                x   Director
      Executive Support           Community Development                       Financial Services
                                  Community Facilities                        ICT
                                  Libraries & Galleries                       Procurement & Fleet
                                  Local Laws                                  Property
                                  Waste & Environmental Health                Revenue Services

      Executive Services          Environment & Sustainable Development       Infrastructure Services
      Director                    Director                                    Director
      Community Engagement        Building & Plumbing Services                Asset Management
      Customer Service            Development Assessment                      Buildings and Facilities
      Governance                  Economic Development                        Civil Operations
      People and Culture          Environmental Services                      Disaster Management
                                  Strategic Land Use Planning                 Infrastructure Planning,
                                                                              Design and Delivery




                                                                                           Page 39 of 39

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