2019-09-10 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                               10 SEPTEMBER 2019


4.      Electronic Rate Notice Delivery
Council continues to encourage residents to register for electronic delivery of their rate notice,
either by e-mail direct to their private email address or delivery to their online banking platform
via BpayView. A competition was run in July giving property owners the opportunity to win
$1,000 off their rates if they registered for electronic delivery. At the conclusion of the levy
period we had 916 properties registered for BpayView and 8,150 properties registered for email
delivery, which means that we have just over 28% of all rate notices now sent electronically.
Ongoing efforts are being made to continue to encourage electronic rate notice delivery.

Previous Council Consideration
Nil

Finance
There are currently no properties where the outstanding rates and charges are close to the
rateable value of the land, consequently there is no risk of any rates and charges being written
off as bad debts at this time.

Risks & Opportunities
Net rates and charges represent 70% of Council’s total operating revenue. The issuing and
collection of rates revenue is critical in ensuring cash flows are available to fund Council
operations.
Consultation
External Consultation - Community & Stakeholder
Nil
Internal Consultation
Director Corporate Services
Departments/Sections Consulted:
      Chief Executive Officer     Community Services                      x   Corporate Services
      Executive Officer           Director                                x   Director
      Executive Support           Community Development                       Financial Services
                                  Community Facilities                        ICT
                                  Libraries & Galleries                       Procurement & Fleet
                                  Local Laws                                  Property
                                  Waste & Environmental Health                Revenue Services

      Executive Services          Environment & Sustainable Development       Infrastructure Services
      Director                    Director                                    Director
      Community Engagement        Building & Plumbing Services                Asset Management
      Customer Service            Development Assessment                      Buildings and Facilities
      Governance                  Economic Development                        Civil Operations
      People and Culture          Environmental Services                      Disaster Management
                                  Strategic Land Use Planning                 Infrastructure Planning,
                                                                              Design and Delivery




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