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2022-08-15 General Committee Meeting Agenda
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GENERAL COMMITTEE MEETING AGENDA 15 AUGUST 2022
Page 104 of 122
GENERAL COMMITTEE MEETING AGENDA 15 AUGUST 2022
OUR SYSTEMS & PROCESSES
Measure Measure
% of requests for service that were lodged electronically % of payments made electronically
Identify growth of online services identify growth of online services
50% 1 waaeeee
20% | ii 7 i} 7 I i i] i 1 J i 40%
0% : i 7 ' a i if a i] i 1 i 0%
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
w Online requests w Email (incl. requests via mobile applications) imum % Of payments made electronically 2020/21 sses+ 2019/20
Comment Fiement
The percentage of requests received via online, email, app and webchat remained : , ee ; :
consistent. This quarter saw approximately 41% of our requests being received via This KPI includes all Py ments made to Council via electronic means (including
thadaiclactnic Channal cach inonky BPAY, direct debit, via Council's website, at Australia Post outlets etc)
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