2015-10-13 Planning & Organisation Committee Agenda

PLANNING & ORGANISATION COMMITTEE MEETING AGENDA                        13 OCTOBER 2015


CORPORATE SERVICES DEPARTMENT REPORTS
ICT
8     UPDATE  ON    NOOSA            COUNCIL'S      INFORMATION         COMMUNICATION
      TECHNOLOGY (ICT)

Author            ICT Manager, Justin Thomas
                  Corporate Services Department

Index             ECM/Subject/Information Management Strategies

Attachments       Nil


EXECUTIVE SUMMARY
Not applicable.

RECOMMENDATION
That Council note the report by the ICT Manager to the Planning & Organisation Committee
Meeting dated 13 October 2015 providing an update on Council’s Information
Communication Technology systems and upcoming initiatives.


REPORT
The purpose of this report is to provide an update to Council on current ICT systems and
upcoming initiatives.

ICT Operations

ICT operations has six staff supporting 447 computers and 230 mobile devices within
Council. In the 2014/15 financial year 3,535 support calls for assistance were completed.

ICT staff provide customer support including desktop support, training, project management,
process analysis, requirements gathering, asset management and administration.
Infrastructure and “back-end” support roles such as database administrators, systems
engineers and network administrators are provided under contract.

Outsourced ICT infrastructure and corporate systems include the following:

 Corporate applications (financials, rating and property, assets, payroll and human
   resources) and support from TechnologyOne;
 Email, networking and telecommunications from Nexon Asia Pacific; and
 Geographic Information System (GIS) mapping infrastructure and technical support from
   Pitney Bowes.

Noosa Council was the first TechnologyOne cloud customer and the second customer of
TechnologyOne application management support (AMS) services (outsourced support).
Noosa’s solution is no longer novel, with TechnologyOne now having 93 AMS customers
including 25 Councils. Brisbane and Wellington City Councils are new TechnologyOne cloud
and AMS customers.




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