2020-21 Level of Service Catalogue

                                 ACTIVITY                                             SERVICE LEVEL TARGET
When the playground inspection is done a quick visual scan is also done of the immediate area to pick up any
apparent maintenance issues. Similarly where a reactive maintenance request is received the same visual checks
occur.

Essentially this results in a higher level of inspection than captured in Council’s systems.

Cyclic                                  Developed Park Inspections               6 monthly formal inspection program
inspections                                                                      (except for Noosaville Foreshore
                                                                                 which is inspected by the Roads
                                                                                 Landscaping crew at same frequency
                                                                                 as program for road landscaping
                                                                                 activities).

                                                                                 Note: The six monthly inspection is
                                                                                 based on a checklist that covers
                                                                                 landscaping, trees, turf and hard
                                                                                 infrastructure items (other than
                                                                                 playgrounds which have a different
                                                                                 inspection regime).
                                        Comprehensive Park Inspection            Annual

                                        Playgrounds – Priority locations         Fortnightly

                                                                                 Note:

                                                                                 Exceptions that are not captured in
                                                                                 the Asset Management system:
                                                                                  Pirate Park, Noosaville (Almost
                                                                                     daily in peak periods of use)
                                                                                  Skate facility, Peregian Beach
                                                                                     (Twice weekly)

                                        Playgrounds – all other locations        Every 2 months (6 times per annum)

                                        Playgrounds – comprehensive              Annual
                                        (detailed check/bolts
                                        removed/foundations checked etc.)

                                        WHS inspections:
                                        - Botanical Gardens                      Quarterly
                                        - Tewantin Splash Park

                                        Skate park Sunshine Beach                Daily (by NAC staff)

Scheduled work                          Generally as identified from inspections with work based on site condition
                                        and seasonal needs with specific work detailed below.

                                        Special Precincts - Wedding groves
                                        (5 sites at Main Beach, Noosa            Twice weekly (contract work)
                                        Heads)3
                                        Coconut trees at Noosaville              Twice yearly (not a documented
                                        Foreshore, Noosa Heads Main              inspection regime)
                                        Beach & Noosa Waters (remove
                                        flowering stems/fruit)

Reactive work4                          Issue                                    Target days to complete
                                        Parks landscape maintenance              20 business days

                                        Tree trimming                            20 business days

                                        Tree removal                             30 business days


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