2020-21 Level of Service Catalogue

                                     ACTIVITY                                            SERVICE LEVEL TARGET
    Road furniture maintenance
    (Defects monitoring and repairs to guardrails, barriers, guide markers etc.)
    Cyclic Inspections                  Defects are captured as part of the inspection process for road surface
                                        maintenance.

    Scheduled work                       As identified from inspections (defects & proactive interventions) to maintain
                                         asset serviceability.

    Reactive work (customer            20 business days to completion
    requests)
    Signs maintenance
    (Provision and maintenance of signage within gravel road network)
    Cyclic Inspections 5               Hinterland Work Zones 1-6                   6 monthly
                                       Coastal Work Zones 7-9                      3 monthly

    Scheduled work                       Hinterland Work Zones 1-6                 6 monthly
                                         Coastal Work Zones 7-9                    3 monthly

    Reactive work (customer             20 business days to completion
    requests)
    Road verge maintenance
    (Verge slashing, vegetation height & width clearing to improve visibility etc.)
    Scheduled work                      Hinterland Work Zones 1-6                   Six monthly
                                        Coastal Work Zones 7-9                      3 monthly

    Reactive work (customer              All maintenance requests                  20 business days
    requests)                            Removal of dead animal                    3 business days

    KEY SERVICE METRICS
    Measure                                                           Metric          Benchmark Comparison
     Gravel Roads                                                        2018/19       2017/18       2016/17
     Gravel roads maintenance costs                                    1,395,681     1,362,447     1,231,785
     Klm gravel roads                                                        197           197           177
     Rateable properties                                                  30,500        30,000        30,000


     Cost per klm                                                          7,085          6,916        6,959
     Cost per rateable property                                            45.76          45.41        41.06

    PERFORMANCE MEASURE
    Service               Indicator             Performance Measure                 Methodology
    Road network – Gravel Satisfaction          Noosa community satisfaction        Community satisfaction mean
    Roads                                       mean rating score compared to       performance rating from the LGAQ
                                                the State mean rating score (out    Community Satisfaction Tracking
                                                of optimum rating of 5).            Survey for Provincial areas for:

                                                  NSC mean          State mean      Theme: Basic Services &
                                                 rating (2019)     rating (2017)    Infrastructure
                                                                                    Function: Road Maintenance
                                                     3.47              3.28


1
  Source asset management system Oct 2017 – data subject to further validation.
2
  Source Recurrent Maintenance Manual
3
  Works are prioritised and subject to available budget.
4
  Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded
to same day.
5
  Same as Note 2




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