2020-21 Level of Service Catalogue

    KEY SERVICE METRICS
    Measure                                                     Metric           Benchmark Comparison
     Bridges                                                         2018/19         2017/18       2016/17
    Bridges maintenance costs (excl depreciation)                    321,204         464,416       609,032
    Bridges costs (incl depreciation)                              1,483,444       1,860,315     2,086,065
    Bridges                                                              196             196           196
    Rateable properties                                               30,500          30,000        30,000

    Cost of maintenance per bridge                                  1,638.80        2,369.47      3,107.31
    Cost per bridge                                                 7,568.59        9,491.40     10,643.19

    Cost of maintenance per rateable property                            10.53          15.48        20.30
    Cost per rateable property                                           48.64          62.01        69.54


    PERFORMANCE MEASURE
    Service          Indicator            Performance Measure                    Methodology
    Road network –   Satisfaction         Noosa community satisfaction           Community satisfaction mean
    bridges                               mean rating score compared to          performance rating from the LGAQ
                                          the State mean rating score (out       Community Satisfaction Tracking
                                          of optimum rating of 5).               Survey for Provincial areas for:

                                             NSC mean          State mean        Theme: Basic Services & Infrastructure
                                            rating (2019)     rating (2017)      Function: Road Maintenance

                                                    3.47          3.28



1
  Includes footbridges that are associated with a pathway which bridge a waterway. An elevated structure like Park
  Road boardwalk is treated as part of the pathway network.
2
  Works are prioritised and subject to available budget.
3
  Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded
  to same day.




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