2020-21 Level of Service Catalogue

Service Listing 1 of 1

 Service Output                     Cemeteries
                                    Provision and maintenance of cemeteries for burials and ashes
                                    internment.

 Service Activity                   Maintenance & Operations
                                    The activities include burials and ashes placement together with works to
                                    maintain and operate the cemetery.

 Responsible Area                   Department                                 Branch
                                    Community Services                         Waste & Environmental Health
 Cost Centres                       Management Waste & Environmental           1914
                                    Health
                                    Environmental Health Coordination          1814
                                    Pomona Cemetery                            2306
                                    Cooroy Cemetery                            2307
                                    Tewantin Cemetery                          2308
                                    Cemetery Admin                             2309

 Key Statistics                     Pomona Cemetery                            4 ha (Reserve)
                                    Cooroy Cemetery                            5.6 ha (Reserve & freehold)
                                    Tewantin Cemetery                          4 ha (Reserve)

                                     Services delivered                           2018/19        2017/18        2016/17
                                     Burials                                           55             44             38
                                     Plaques                                           50             42             65
                                     Reservations                                      19             15             23
                                     Request Management                               177            204            230
 Legislative responsibility to      None - but traditionally local government has provided this community service
 provide this service               as it is not attractive to the private sector due to legacy costs of maintaining
                                    burial grounds.

                                    State Land Act 1994 applies where land is a Reserve for Cemeteries


 SERVICE DELIVERY MODEL
 Predominately provided internally with contractor support for operational services such as mowing and supply
 arrangements.



                                 ACTIVITY                                             SERVICE LEVEL TARGET
 Maintenance
 [Includes works to maintain assets including structures such as fencing, gates, gatehouse areas etc.]
 Cyclic Inspections                  Visual checks done by Cemetery Officer weekly when on site for services.

                                    WHS Inspections                            3 times per year

 Reactive work [customer              Maintenance requests                     14 business days
 requests] 1
 Operations
 [Preparations for burials and internments such as site preparation, set-up and attendance at ceremony, supply and
 installation of headstones and plaques, family research enquiries and ground maintenance activities as well as
 cemetery administrative work]
 Availability                         Services available during normal business hours – special arrangements apply
                                      for weekend services.




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