2020-21 Level of Service Catalogue

    Noosa Leisure Centre                                                2018/19        2017/18       2016/17
    Net cost - including depreciation and corporate overhead            539,746        596,677       466,798
    Net cost - excluding depreciation and corporate overhead            245,554        207,844       240,840

    Rateable properties                                                  30,500         30,000        30,000
    Cost per rateable property - incl                                      17.70         19.89         15.56
    Cost per rateable property - excl                                       8.05          6.93          8.03

    Centre Visits                                                       127,580        109,108       101,877
    Cost per visit - incl                                                      4.23       5.47           4.58
    Cost per visit - excl                                                      1.92       1.90           2.36



    PERFORMANCE MEASURE
    Service              Indicator                Performance Measure                 Methodology
    Noosa Leisure Centre Satisfaction             Kids’ Playroom – Score 79           Surveys using Net Promoter Score
                                                  Café – Score 70.                    (NPS) rating. A NPS that is positive
                                                                                      (i.e., higher than zero) is felt to be
                                                                                      good and an NPS of >50 is excellent.

                                                  Noosa community satisfaction        Community satisfaction mean
                                                  mean rating score compared          performance rating from the LGAQ
                                                  to the State mean rating score      Community Satisfaction Tracking
                                                  (out of optimum rating of 5).       Survey for Provincial areas for:

                                                    NSC mean         State mean       Theme: Community Lifestyle Services
                                                   rating (2019)    rating (2017)     Function: Sporting & Recreational
                                                                                      Facilities
                                                       4.05              3.78



1
  Refer to Asset Responsibility Matrix for specific areas of responsibility.
2
  Data for FY2016-17
3
  Timetables for specific programs vary.




                                                                                                          Page 156