2020-21 Level of Service Catalogue

    ACTIVITY                                                                        SERVICE LEVEL TARGET
                                   Note: one spare repeater and two spare
                                   telemetry canisters held in stock at all
                                   times and replaced as necessary.

                                   Daintree Estate flood mitigation system      18 cuts per year
                                   – mowing (included as part of Park
                                   mowing service for Leafhaven Park) 6


    KEY SERVICE METRICS
    Measure                                                   Metric      Benchmark Comparison

    Cost to maintain stormwater infrastructure                 2018/19         2017/18       2016/17
    Net cost - including depreciation                        3,647,857       3,408,497     3,490,760
    Net cost - excluding depreciation                          950,438         747,179       854,658

    Rateable properties                                        30,500          30,000         30,000
    Cost per rateable property - incl                          119.60          113.62         116.36
    Cost per rateable property - excl                           31.16           24.91          28.49



    PERFORMANCE MEASURE
    Service          Indicator              Performance Measure                 Methodology
    Drainage & Flood Satisfaction           Noosa community satisfaction        Community satisfaction mean
    Mitigation                              mean rating score compared to       performance rating from the LGAQ
                                            the State mean rating score         Community Satisfaction Tracking
                                            (out of optimum rating of 5).       Survey for Provincial areas for:

                                              NSC mean          State mean      Theme: Basic Services &
                                             rating (2019)     rating (2017)    Infrastructure
                                                  3.64              3.49        Function: Drainage & Flood
                                                                                Mitigation



1
  Refer to Asset Responsibility Matrix for specific areas of responsibility
2
  Source Stormwater Asset Management Plan adopted 22 October 2015 – data subject to further validation.
3
  Source Recurrent Maintenance Manual.
4
  Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies
  responded to same day.
5
  Daintree Estate Disaster Management Plan 08/07/2016.
6
  Source Road Landscaping Maintenance Contracts - 1718Q014




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