2020-21 Level of Service Catalogue

Service Listing 3 of 3


 Service Output             TRAFFIC & TRANSPORT MANAGEMENT
                            Provision of an efficient and safe transport network as well as provide facilities,
                            programs and advocacy supporting public transport.

 Service Activity           Noosa North Shore Ferry
                            The activities include contract management and administration of the cross river
                            ferry providing vehicular and pedestrian access to the Noosa North Shore for
                            residents and visitors.

 Responsible Area           Department                                              Branch

                            Corporate Services                                      Property Branch

 Cost Centre                Commercial Properties                                   1510
                            Management Property & Facilities                        1500

 Key Statistics               Noosa North Shore Ferry                 2018/19        2017/18       2016/17
                              River crossings                         386,700        391,384       382,976

 Legislative                Local Government Act 2009 – Section 80B
 responsibility to          A local government has the exclusive right to provide (and to lease) a ferry service
 provide this service       across a watercourse if the land that forms both banks of the watercourse is in its local
                            government area.


 SERVICE DELIVERY MODEL
 Internally managed contract – externally delivered.



                                 ACTIVITY                                            SERVICE LEVEL TARGET
 Contract management & administration
 [Activities include tender request & evaluation and contract management and administration]
 Availability                         Operates 365 days of the year with a service approx. every 10 minutes
                                      between the following hours:
                                      Friday & Saturday                       5:30 am to 12:20 am
                                      Sunday to Thursday                      5:30 am to 10:20 pm

 Cyclic Inspections                  WHS Inspections                            Annual

 Scheduled Work                      Tender recall                              Every 10 to 15 years

                                     Note: Current contract extended on 1
                                     July 2019 for an additional 3 years by
                                     mutual agreement with the remaining
                                     2 year extension period to be further
                                     considered prior to lease expiry.

                                     Financial audit (spot check –              Annual
                                     additional to formal audit process)


                                     Independent accredited marine              Every 2 years
                                     surveyor inspection (by contractor)



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