2020-21 Level of Service Catalogue

Service Listing 1 of 3
 Service Output                WASTE & RESOURCE MANAGEMENT
                               Collection, disposal and resource recovery of solid & liquid wastes.

 Service Activity              Waste Collections
                               The activities include contract management for collection of general
                               waste, recyclables and green waste from commercial and domestic
                               premises, special events, bulk kerbside collection, holding tank effluent;
                               as well as investigating and responding to illegal dumping & littering
                               issues.

 Responsible Area              Department                                Branch
                               Community Services                        Waste & Environmental Health

 Cost Centres                  Waste Collection                          1903
                               Waste Holding Tanks (liquid waste)        1909

 Key Statistics                Service activities                        2018/19       2017/18       2016/17
                               Bin services per month                    239,627       210,022          n/a
                               Properties serviced septic pump out          100             82          n/a
                               Illegal dumping                               10              8          n/a
                               Request management                         5,412          7,008        6,039

 Legislative responsibility    Waste Reduction & Recycling Act 2011
 to provide this service

 SERVICE DELIVERY MODEL
 Collection services are exclusively provided by contracts with internal resources providing contract management
 and administration and related waste management activities.



                                 ACTIVITY                                           SERVICE LEVEL TARGET
 Waste contract management & administration
 [Development, evaluation & award of the major waste collection contract which includes landfill operations]
 Scheduled activities              Contract development, re-tender,           Every 7-10 years
                                   evaluation and award (solid waste)
                                   Contract operational / toolbox meetings Weekly
                                   Contract management meetings &             Monthly
                                   reporting
                                   Contractor payments (checking &            Monthly
                                   authorisation)
 Reactive work                     Complaints/compliments re contractor       3 business days
                                   or contract related issues
                                   (noise/damage to property etc.)
                                   Conditioning large Development             As required in accordance with
                                   Approvals for Waste Infrastructure &       development assessment statutory
                                   Service requirements                       time frames

                                    DAP agenda review                           Weekly
                                    Site meetings to resolve waste service      No designated service level – issues
                                    issues (contractor/council)                 generally resolved within 3 business
                                                                                days (varies depending on
                                                                                complexity of issue)




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