2020-21 Level of Service Catalogue

                                 ACTIVITY                                           SERVICE LEVEL TARGET
                                          Refer Quarry operations
                                      -   Hazardous household waste            Every 4 years
                                          disposal

                                      -   Ferrous & non- ferrous metals and    Every 4 years
                                          lead acid batteries

                                      -   Paintback Scheme – free paint        Ongoing while Government subsidy
                                          recycling scheme                     is provided.

                                      -   E-waste and Polystyrene              Ongoing free service


                                    Materials recovery/recycling contract service frequencies:

                                    Shop front sales (recycled/reusable        7 days per week – 8:15 am-4:00 pm
                                    items)                                     closed Christmas Day and Public
                                                                               Holidays
                                    Mattress recycling                         3 x per week

                                    Green waste processing:
                                       - Landfill                              Every 6-8 weeks approx.
                                       - Transfer Stations                     Every 12-14 weeks approx.

                                    Ferrous & non- ferrous metals
                                        - Landfill                             Monthly
                                        - Transfer Stations                    Quarterly

                                    Paintback scheme                           Opening hours at Eumundi Road
                                                                               Landfill.

                                    Concrete crushing & screening              Twice yearly

Reactive work                       Materials collection for recycling:
                                       - Lead Acid Batteries
                                       - Tyres                                 Scheduled collections
                                       - E-waste
                                       - Polystyrene
Waste Education Program
[Includes provision of information on line and via field education activities provided to business and community
groups, Recycling in Schools Program, Landfill tours and activities associated with events including National
Recycling Week etc.]
Scheduled activities                 National Recycling Week, Composting           Annual
                                     Week, Environment Day

                                    Clean up Australia                         Annual

                                    Conducting Landfill tours                  26 tours
                                    Schools/Adults program
                                    Recycling talks in Schools Program         12 schools
                                                                               67 classes
                                    Event recycling bins                       25 events
                                    Supporting community events                10 events
                                    Support for Plastic Free Noosa             As required
                                    Campaign
                                    School and adult recyclable art waste      Annual
                                    competitions

Reactive activities                 Follow up contamination of wheelie bins    No defined service level – generally
                                    (as reported by Contractor)                actioned within 5 business days.


KEY SERVICE METRICS
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