2020-21 Level of Service Catalogue

                                  ACTIVITY                                             SERVICE LEVEL TARGET

                                 Grant applications to external bodies to fund         Ongoing.
                                 Community Development initiatives                     Applications submitted as
                                                                                       opportunities become
                                                                                       available.

                                 Invite applications for Council Community Project     Twice yearly
                                 Grants Program

                                 Administer Council Festive season event grant (3      Three year agreement
                                 year)

                                 Administer Council Signature event grant (3 year)     Three year agreement

                                 Administer Community Alliance agreements (3           Three year agreement
                                 year)
                                                                                       Annual review as to whether
                                                                                       additional invitations will be
                                                                                       issued

                                 Acquittals (checking & verification)                  Annual or as required by the
                                                                                       grant conditions.

                                 Water & sewer on-charging (costs over & above         Quarterly / Annually
                                 grant level)                                          (dependent on Unitywater
                                                                                       billing practice)

                                 Maintain Council’s Grants Register (currently 71      Ongoing – subject to reporting
                                 external grants across 30 Cost Centres) –             & acquittal requirements of
                                 function moved to Finance October 2019                each funding body.

Reactive activities              General enquiries relating to Grants Program          No defined service level –
                                 and external grant opportunities (including letters   generally responded to on
                                 of support and review/feedback of applications)       same day or next business
                                                                                       day.

                                 Supporting community not-for-profit groups in         No defined service level –
                                 applying for external grants                          generally responded to on
                                                                                       same day or next business
                                                                                       day.

KEY SERVICE METRICS
Cost of service
                                                                              2018/19       2017/18   2016/17
  Community Grant Program - net cost                                           729,024       859,001   791,346
  Community Development - net cost                                           1,574,919     1,686,746 1,531,230
  Rateable properties                                                           30,500        30,000    30,000
  Community Grant Program - cost per rateable property                           23.90         28.63     26.38
  Community Development - cost per rateable property                             51.64         56.22     51.04

Number of persons who volunteered in past 12 months as percentage of population compared to State percentage. 4
21.0% (Council)
18.8% (Qld)




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