2020-21 Level of Service Catalogue

                               ACTIVITY                                           SERVICE LEVEL TARGET
                                  Building and Development Dispute            20 Business days (statutory)
                                  Resolution Committee (Tribunal)
                                  Assessment of outstanding building          As resources permit (ongoing)
                                  approvals issued by Council (legacy
                                  applications that have not been
                                  finalised).

                                  Note: Approx. 3,000 files outstanding
                                  with an estimated 1,500 higher risk
                                  applications being progressively
                                  reviewed.

                                  Swimming pools - inspections                5 business days (statutory)
                                  swimming pool safety

                                  Swimming pools – inspections pool           5 business days (statutory)
                                  incidents

                                  Swimming pool notifications (if             Every 4 years (statutory)
                                  certificate not in effect for 4 years and
                                  pool on State Government register)

                                  Swimming pool – disability exemptions       5 business days (statutory)

                                  Swimming pool – disability exemptions       10 business days after exemption
                                  notification to QBCC                        granted (statutory)

                                  Swimming pool – applications for            40 business days (statutory)
                                  impracticality exemption

                                  Swimming pool – applications for            10 business days after approval
                                  impracticality exemption notification to    (statutory)
                                  QBCC

Reactive work                     Enquiries                                   5 business days

                                  Compliance issues                           20 business days

Building searches
[Undertake searches of Council records and provide information to property owners, authorised tradespersons, and
prospective purchasers of property]

Reactive work                     Building information search (domestic,      10 business days
                                  commercial, industrial)

                                  Advanced building information search        10 business days
                                  (all)

                                  Document retrieval (building approval       10 business days
                                  documents)

                                  Certificate of classification               10 business days

                                  Plan retrieval building search              10 business days
                                  (domestic, commercial, industrial)




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