2020-21 Level of Service Catalogue

                               ACTIVITY                                           SERVICE LEVEL TARGET
Disaster Co-ordination
[Activities include establishment of co-ordination room, resourcing and roster management, provision of information
to the community etc.]
Reactive work                         District Disaster Management Group Meetings        As determined by DDMG
                                      Local Disaster Management Group Meetings           As determined by LDMG
                                      Disaster Co-ordination Centre operations           As required
                                      Field Coordination Centre operations               As required
                                      Communications                                     As required
Disaster Response
[Activities include providing equipment and resources to respond to issues related to community assets to ensure
community safety and protection of property]
Reactive work                       Field resources responding to issues related to       As required
                                    community assets (road flooding; trees down, block
                                    drains; support for fire management etc.)
Disaster Recovery
[Activities may include convening the Disaster Recovery Group, conducting needs analysis, operational and action
planning, capturing details of Council asset damage and estimates of costs, dealing with public health and bulk
waste disposal requirements, submitting a claim for financial assistance from other levels of government etc.]

Reactive work                      Convene Disaster Recovery Group                       As required
                                   Co-ordinate / implement actions for recovery –        As required
                                   Local Recovery co-ordinator
                                   Capture details of asset damage, estimated costs to   As required
                                   rectify
                                   DRFA (was NDRRA) application for funding              As required
                                   DRFA (was NDRRA) acquittal                            As required

KEY SERVICE METRICS
Measure                                                  Metric               Benchmark Comparison
Annual assessment of the Local Disaster Management       Self-assessment      All Qld LGAs
Plan against the Emergency Management Assurance          tool at IGEM no
Framework.                                               longer exists

Score = or > Well Placed (6-8 stars)
Capacity to respond to disaster events is maintained     No change            Cat. 3 Qld local governments
so that Residual Risks identified in Local Disaster
Management Plan do not increase.

Events exceeding capacity are limited to those
identified in the Noosa Disaster Management Plan
(Page 46).

PERFORMANCE MEASURE
Service             Indicator                Performance Measure              Methodology
Disaster Management Disaster                 Qld Disaster Resilience          Score from Qld Strategy for Disaster
                    Resilience               Indicators are currently under   Resilience to measure progress in
                                             development by the State         developing increased levels of
                                                                              disaster resilience.

Disaster Management      Satisfaction        Noosa community satisfaction     Community satisfaction mean
                                             mean rating score compared       performance rating from the LGAQ
                                             to the State mean rating score   Community Satisfaction Tracking
                                             (out of optimum rating of 5).    Survey for Provincial areas for:

                                             NSC mean        State mean       Theme: Managing the Shire
                                             rating (2019)   rating (2017)    Function: Disaster Management
                                                  3.97       Function not
                                                             included in
                                                             State tracking




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