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2020-21 Level of Service Catalogue
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PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Revenue Services Quality All rates are levied in No issues identified during the audit
accordance with the Revenue process
Statement
Satisfaction Noosa community satisfaction Community satisfaction mean
mean rating score compared performance rating from the LGAQ
to the State mean rating score Community Satisfaction Tracking
(out of optimum rating of 5). Survey for Provincial areas for:
NSC mean State mean Theme: Managing the Shire
rating (2019) rating (2017) Function: Revenue Raising
3.67 3.14
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