2020-21 Level of Service Catalogue

                                ACTIVITY                                       SERVICE LEVEL TARGET
                                   Yearly reporting to the Office of the    Annually
                                   information Commissioner.
                                   Liaise with and support for internal     As Required
                                   officers regarding sourcing and
                                   providing documents for consideration
                                   relevant to RTI and IP applications.
                                   Provide information, advice and          As Required
                                   guidance to external customers.
                                   Manage of the RTI and IP applications    As Required
                                   database.
                                   Prepare of statutory reports.            Annually
Legislative Compliance
[Includes meeting statutory recording and reporting requirements, developing and maintaining procedures for
dealing with PIDs and the investigation of allegations of wrong doing or concerns in council, annual compliance
reporting requirements, good governance requirements, facilitating the management and coordination of Council’s
Fraud and Corruption Control Framework, Conflict of Interest framework and Gifts and Benefits declarations.]

Scheduled                          Ensure compliance with the DLGRMA        Annually
                                   Checklist
                                   • Provide governance information,        As Required
Reactive                             advice and guidance to the
                                     organisation.
                                   • Monitor legislative changes and
                                     implications for council.
                                   • Provide organisational updates on
                                     key legislation.
                                   • Co-ordinate content and produce
                                     Council’s Annual Report ensuring
                                     statutory reporting requirements are
                                     met.
                                   • Ensure Council’s business names
                                     and intellectual property are
                                     protected.
                                   • Develop and maintain any relevant
                                     registers: Complaints; PIDs;
                                     Delegations; Related Parties; Gifts
                                     and Benefits; Conflict of Interest;
                                     Insurance Claims; Dealings with
                                     Lobbyists; Master Policy register;
                                     Councillor Conduct; Fraud; Key
                                     Management Personnel
                                     Declarations; Instrument of
                                     Appointments Register.

Delegations and Authorisations
[Includes facilitate Council Delegations and Instrument of Appointments].

Scheduled Work                     • Undertake review of delegations in     Annually
                                      response to legislative changes.
                                   •
Reactive Work                      • Develop, co-ordinate, prepare and      As Required
                                       Amend delegations of authority.
                                   • Develop and implement
                                      instruments of appointment.
                                   • Maintain delegations
                                      database/register of instruments of
                                      appointment.
                                   • Maintain Financial Delegations.




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