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2020-21 Level of Service Catalogue
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ACTIVITY SERVICE LEVEL TARGET
Noosa Bushland Reserve Fire
Management Plan 2015 identified 30
Reserves over 10ha in size for
specific fire management activities
(currently under review). Historic
individual reserve Fire Management
plans assist with recommended
prescribed burning regimes. Currently
updating Noosa Bushland Reserve
Fire Management Plan 2019
Reactive work [customer Issue Target days for completion 2
requests] Trees (trimming) 20 business days
Trees (removal) 30 business days
Weeds 20 business days
KEY SERVICE METRICS
Cost of service
Bushland Reserves and Environmental Land 2018/19 2017/18 2016/17
Costs of operations and maintenance 1,190,656 1,164,332 1,298,244
Rateable properties 30,500 30,000 30,000
Cost per rateable property 39.04 38.81 43.27
Cost per ha 376.79 370.81 412.40
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Bushland Reserve Satisfaction Noosa community satisfaction Community satisfaction mean
management mean rating score compared to performance rating from the LGAQ
the State mean rating score Community Satisfaction Tracking
(out of optimum rating of 5). Survey for Provincial areas for:
NSC mean State mean Theme: Community Lifestyle Services
rating (2019) rating (2017) Function: Environment Protection &
Conservation
3.73 3.30
1
Operational works for levy funded acquisitions commenced 2017 for Franz and John’s Campground acquisitions.
2
Subject to prioritisation and budget availability – emergencies are responded to same day.
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