2020-21 Level of Service Catalogue

                                ACTIVITY                                           SERVICE LEVEL TARGET
Reactive work                       General enquiries                          No defined level of service.
                                                                               Generally response provided same
                                                                               business day or within 5 business
                                                                               days.

Zero Emissions (organisational carbon reduction) program
[Activities include review of strategy, implementation of associated action plans, policies and business tools and
procedures, recalculation of Council’s carbon footprint, development and implementation of an offset strategy,
employee behaviour change initiatives as well as sharing ideas and information with community groups]

Scheduled activities                Review of the Organisation Zero            Every 2 years
                                    Emissions Strategy                         To be undertaken in early 2020

                                    Implementation of Zero Emissions           Quarterly updates included in
                                    Action Plan (2017-2020)                    departmental reporting to Council;
                                                                               and as part of the program’s annual
                                    Note: Plan includes ongoing activities     reporting to Council.
                                    as well as special projects.

                                    Review of Action Plan                      Annual

                                    Recalculation of Council’s carbon          Annual
                                    footprint (Scope 1, 2 & 3 activities)

                                    Assessment of progress against targets     Annual

                                    ZEN Project Control Group Meetings         Two monthly
                                    (internal)

                                    ZEN Operational Working Group              Monthly
                                    Meetings (internal)

Reactive activities                 Zero Emissions Noosa Community             As required
                                    Group (sharing information / liaison)

                                    Enquiries                                   No defined level of service but
                                                                                generally same day or next business
                                                                                day.
General environmental activities
[Activities include a wide range of activities such as support for the community grants process related to
environmental projects, participation in community education events and dealing the general enquiries and
complaints related to wildlife management matters ]

Cyclic activities                   Community grants – advisory role to         Twice yearly
                                    potential applicants, evaluation of
                                    submissions for environment related
                                    projects.

                                    Community grants - Community                3 yearly
                                    Alliance for environment related
                                    projects.

                                    Community grants – multi-year               Guideline to be in place after
                                    partnership grants                          adoption of Environment Strategy,
                                                                                first round of grants in second half of
                                                                                2019. Annually after 2019.
                                    Event participation/displays:               4 events each year, retaining
                                       - Festival of the Waters                 flexibility to adapt to new events.
                                       - World Environment Day
                                       - Noosa Show
                                       - Wildflower Festival
                                    USC Work Placement Partnership for          6 students per annum
                                    Environmental Research Projects

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