Risk Assessed Management Plan - 5 Opal St, Cooroy - Your Mates Bowls Club

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This is the Risk Assessed Management Plan (‘RAMP’) for the premises known as Your Mates Bowls
Pub (YMBP). This RAMP contains information about the procedures and practices, prescribed under
Section 38A of the LiquorRegulation 2002, for the conduct of business at the premises.

The management & staff of Your Mates Bowls Pub (the Licensed premise) are committed to
providing a safe and friendly environment for our customers and the community at large.
Management acknowledges that all staff will be trained and accredited in the Responsible Service
of Alcohol (RSA) along with having an awareness and understanding of this document and their
obligations under the Liquor Act 1992 and Liquor Regulation 2002, to assist in minimising the
potential harm that can be caused by alcohol abuse and misuse.

This RAMP is to be read in conjunction with the premise’s Liquor Licence.


1.   Principal Activity

     The principal activity of YMBP is “the provision of meals prepared, and served to be eaten, on
     the licensed premises”.

2.   Hours of Operation

     Refer to liquor licence document for approved licensed trading hours.

3.   Responsible Service of Alcohol

     All Staff involved in the sale of liquor at YMBP are trained in the Responsible Service of Alcohol
     (RSA). The licensee will ensure that there is a senior staff member on duty during standard
     trading hours who will be responsible for the compliant and safe management of the venue.
     An Approved Manager trained in the Responsible Management of Licensed Venues (RMLV) will
     be present on the premises during any period of extended licensed trading hours.

     Staff at YMBP will be trained to be proactive and monitor patron behaviour. If Staff believe
     that a patron is showing signs of intoxication, then the patron will be refused any further
     service of alcohol and may be offered water and or removed from the premises.

     The licensee will not engage in any promotions that encourage the rapid or excessive
     consumption of alcohol, or any activities that are likely to promote the irresponsible service
     of alcohol.

     The licensee will prepare and maintain harm minimisation plans for all liquor promotions.

     Free drinking water will be available.

     A range of non-alcoholic and light or low strength alcoholic drinks will also be available.

     All alcohol will be provided in standard measured quantities which enables patrons to monitor
     alcohol consumption. Half measures/nips will be available on request.

     Staff members (and crowd controllers if on duty) will be fully supported to enforce RSA
     policies and procedures and management will support any decision to refuse service to any
     patron.


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     The Licensee will ensure all copies of staff training certificates – Responsible Service of
     Alcohol (RSA) and Responsible Management of Licensed Venues (RMLV) are available for
     inspection at the premises.

     Customers are required to provide acceptable evidence of age if they appear to be under 25
     years of age.

     All RSA practices are required to be complied with whether the venue is open for general trade
     or being utilised for a function.

4.   Liquor Accord

     The Licensee notes the value of Liquor Accord Membership and is aware of the existence of
     the CALM Noosa Liquor Accord, which us the nearest accord group to the venue, and the
     licensee is willing to consider joining this group if necessary.

5.   Arrangements at YMBP with respect to:

     5.1    Arrangements for Lighting
     All areas of the premise are sufficiently well-lit to assist the licensee to provide a safe
     environment and to allow staff to observe all patrons and identify any minors, unduly
     intoxicated or disorderly patrons.

     5.2    Arrangements for Noise Mitigation
     There are some noise conditions and supporting conditions endorsed on the venue liquor
     licence and by ensuring compliance with these conditions it assists the licensee in mitigating
     any potential negative impacts from noise disturbance.

     Staff and management monitor the premises to ensure that any noise emanating from the
     premises is not excessive. They also monitor patron behaviour to ensure that they are not
     making excessive noise or disturbing other patrons or the occupants of neighbouring premises,
     particularly at the time of dispersal from the premises. Any patrons who are considered to be
     noisy or unruly are spoken with regarding appropriate standards of behaviour. Staff and
     management also monitor the noise from plant and equipment.

     Staff are required to report any noise complaints to management at the time they are
     received. Management will address any genuine complaint and take steps to rectify any noise
     levels considered unreasonable or excessive, in real time.

     5.3    Arrangements for Security
     The Licensee does not routinely employ the services of licensed Crowd Controllers;
     however, the Licensee regularly reviews its operations to determine whether security staff are
     required for functions, events, or special occasions (eg – Melbourne Cup Day, etc.)

     All security staff who would be employed at the venue are required to comply with the
     provisions of the Security Providers Act 1993, Liquor Act 1992 (Qld) and the principles of
     responsible service of alcohol and the obligations of the Club’s RAMP.

     All Crowd Controllers have RSA certification and are dressed in such a manner so that they are
     able to be readily identified and separated from patrons and venue staff.

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     YMBP has a CCTV security system that monitors the internal licensed areas and both of the
     outdoor dining areas, as well as the main patron entry points and some back of house areas.

6.   Arrangements for Transport Services at YMBP.

     YMBP is located in the rural settlement of Cooroy and there are limited public transport
     options available in the township. A taxi service is available, and ride share options can be
     accessed and both of these services have easy access to the venue.

     There is considerable on street parking available in the nearby vicinity of the venue.

     The Licensee offers a complimentary service to arrange taxis for patrons upon request.

7.   Provision of Meals

     YMBP holds an On-Premises (Meals) licence and provides a full range of all meal options.

8.   Training of Staff

     All Staff of YMBP receive training and induction upon commencement of employment.

     All staff involved in the sale and supply of liquor have accreditation in RSA. Approved
     Managers have accreditation in the RMLV and have a current Approved Managers (AM)
     Licence, issued by the OLGR.

     Additionally, the Licensee conducts on-site training for staff to ensure that their knowledge
     and skills are up to date and to the highest possible standards. These sessions include staff
     meetings during which the Licensee provides staff with updated information with regard to
     Liquor Legislation and industry practices.

     The licensee maintains records of these meetings and training sessions.

9.   Dealing with Minors on the Premises

     YMBP has a Commercial Other - Subsidiary on-Premises (Meals) Licence and minors are
     permitted on the premises in accordance with the specific exemption provided by s155(4)(e)
     and conditioned on the liquor licence and other exemption provisions detailed in s155(4) of the
     Liquor Act 1992.

     Staff at YMBP are trained to monitor the behaviour of exempt minors at all times. Liquor will
     not be served to minors and when the age of a patron is in doubt, staff will ask any patron who
     appears to be under the age of 25 years for identification to verify their age, before serving
     them liquor.

     Any minor that attempts to purchase liquor at YMBP will be refused service and asked to leave
     the premises. If a minor shows identification that has been tampered with, or it is believed that
     the identification document is being used by someone other than the lawful owner, the
     identification document will be confiscated and forwarded to the Office of Liquor and Gaming
     Regulation, together with details of the incident.



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    Staff monitor the premises to ensure that individuals over the age of 18 years are not supplying
    liquor to minors. Persons found to be purchasing liquor for minors will be removed from the
    premises.

    The following forms of photographic identification can be used to determine proof of age:
        • A proof of age card issued by the relevant authority in each state or territory (eg: The
            Queensland Photo Identification Card or Keypass Identity Card);
        • An Australian driver’s licence or Foreign Drivers Licence provided it has a photo and
            the licence holder’s date of birth.
        • An Australian or foreign passport.

10. Dealing with unduly intoxicated and disorderly patrons on the premises

    The Licensee takes all reasonable steps to control the behaviour of patrons, whilst in and
    around the premise.

    Staff of YMBP are proactive and monitor patron behaviour at all times. Staff are trained in
    identifying signs of intoxication and or disorderly behaviour.

    All staff members have the right to refuse the service of alcohol to any person who displays signs
    of intoxication. Service may also be refused to any person who creates discomfort or problems
    for other patrons or behaves in a disorderly or quarrelsome manner.

    Staff will always communicate in a respectful and non-confrontational manner when interacting
    with patrons.

    If staff of YMBP believe that a patron is showing signs of intoxication or is being quarrelsome
    or disorderly, then the patron will be refused any further service of alcohol and if permitted to
    remain on the premises will be offered water. If the patron continues to act in a disorderly
    manner or fails to comply with requests from staff, then the patron will be asked to leave the
    premises. If necessary, staff (management, or security if applicable) will escort the patron from
    the premises.

    If required, a taxi will be called to assist in removing the patron away from the venue.

    Any incidents involving intoxicated or disorderly patrons are to be reported to Management.

    If management are unable to resolve matters associated with patron behaviour, the
    attendanceof the Queensland Police Service will be requested.

11. Limiting Impact of the Premises on the Amenity of the Community

    The Licensee, management and staff endeavour to ensure that patrons of the venue do not
    have an adverse impact on the amenity of the local neighbourhood, or the community at
    large, by managing the behaviour of patrons when on site and at the time of dispersal.

    The licensee takes all reasonable steps to provide a safe environment in and around the
    premises, by employing good RSA practices and complying with the conditions endorsed on
    the liquor licence, thus mitigating the potential for an adverse impact on the local
    neighbourhood.



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    The Licensee takes all reasonable steps to ensure staff and patrons behave in an orderly
    manner when entering or leaving the premises.

    The licensee complies with all noise conditions endorsed on the venue’s liquor licence.

    Noise emanating from the venue is monitored by management or staff conducting regular
    checks both inside and outside the premises to ensure that it is not unreasonable and does not
    have a negative impact on the local community.

    The operation of YMBP has little or no impact on the amenity of the local community.

    The venue is located at 5 Opal Street, Cooroy which is located on the eastern side of the Cooroy
    township and main railway line. Opal Street is a side road that leads off Elm Street. Elm Street
    is part of the main road throughfare through the township and leads east to Noosa via
    Tewantin Road and north towards the Lake MacDonald and Noosa hinterland area.

    There are residential properties at the rear of the venue and on the opposite (Southern) side
    of Opal Street. The areas in front of the venue and to the northern side of the venue are
    occupied by businesses. Directly in front and adjoining the main restaurant premises is an
    outdoor bowling green which is part of the YMBP venue, but remains an unlicensed area.

    The licensee’s management practices and procedures assist in ensuring that there are no
    negative impacts on any of these nearby residences or businesses.

    Deliveries and rubbish removal are conducted during specific time periods in an endeavour to
    minimise the potential adverse impact on the local community.

12. Consultation with Community and Liquor Industry Groups

    As previously advised, the licensee is willing to become a member of the CALM Noosa Liquor
    Accord if it is deemed appropriate.

    The licensee is willing to meet with authorities such as the OLGR, Qld Police Service and
    Council, as and when necessary.

13. Ensuring that the conduct of YMBP complies with all other requirements.

    Footpath Dining – There are no footpath dining areas at the premises.

    Outdoor Dining - The venue provides two licensed Outdoor Dining areas, one adjoining the
    rear of the premises and the other adjoining the front of the premises.

    The outdoor dining area at the front of the premises also adjoins the grass bowling green area,
    which has pathways on the other three (3) sides. This bowling green and the adjoining three
    (3) pathways are not licensed for the purposes of selling or consuming liquor.

    As such, all staff need to be vigilant in their management of these areas and ensure that
    patrons do not take liquor into these unlicensed areas.

    The licensee has erected signage at the boundary of the licensed areas advising patrons that
    liquor is not permitted to be taken beyond those points, into the unlicensed areas.

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If a patron is observed taking liquor into the unlicensed areas or seen to be in possession or
consuming liquor in the unlicensed areas, staff are to request that they return the liquor to the
licensed premises. Should they refuse to comply with these requests then management will
consider asking the patron to leave the venue or having the patron removed from the
premises.

Detached Bottle Shops – N/A – The licence type does not permit DBS’s.

DOSA – N/A – The licence type does not permit DOSA’s. There is an unlicensed smoking area
provided at the rear of the premises with the required ‘buffer zones’ in place.

Advertising of events - Any advertising and promotional material is approved by an authorised
representative of the licensee and will comply with any restrictions imposed by the Liquor Act
1992 - as they relate to the prohibitions on advertising and prohibitions on promoting the
irresponsible consumption of liquor.

Number of patrons on premises - The number of patrons at the premises at any one time will
not exceed the number whereby the venue can always operate safely and amenably. Fire exits
are kept clear and unobstructed, and staff are aware of the evacuation procedures in the event
of an emergency. Management is committed to complying with fire safety requirements.

Adult entertainment – N/A – Not permitted at this venue.

Functions on premises - The licensee hosts bona-fide functions on the premises. These
functions are risk assessed and the licensee ensures that sufficient staff are rostered to work
and consideration about providing additional security is assessed. All RSA practices and policies
apply for functions, as they would for normal trading purposes.

Catering off site - The licensee has a catering endorsement on the licence and manages the
use of this endorsement in the same compliant manner in which they operate and trade the
main premises. RSA practices and standards are maintained whether operating at the main
premises or catering away. Catering away from the venue is only undertaken in compliance
with the relevant condition endorsed on the licence and must involve the provision of food
prepared by the licensee.




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