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2014-11-11 Planning & Organisation Committee Agenda
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PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 11 NOVEMBER 2014
Page 115 of 129
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 11 NOVEMBER 2014
DEPARTMENT CHIEF EXECUTIVE OFFICE
Corporate Program
Program objectives
e To ensure the organisation has a strong customer focus and systems to ensure effective management of customer requests
Responsible
Service AE es ASE} Comments Manager
harter - Develop and implement Draft Charter prepared for discussion with Customer Executive
ustomer service charter including Service working group & Senior Leadership team. Manager
ustomer service statistics Customer Service standards addressed in Customer
Service Charter
On Track
Operational Plan — Quarterly Report
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