2014-11-11 Planning & Organisation Committee Agenda

PLANNING & ORGANISATION COMMITTEE MEETING AGENDA                                                11 NOVEMBER 2014


EXECUTIVE OFFICE REPORTS
8                        QUARTERLY OPERATIONAL PLAN PROGRESS REPORT
DOCUMENT INFORM AT ION




Author                              Chief Executive Officer, Brett de Chastel
                                    Executive Office

Index                               ECM/ Governance/ Corporate Planning

Attachments                         1.    Key Performance Indicators
                                    2.    Community Services Department Progress Report
                                    3.    Planning and Infrastructure Department Progress Report
                                    4.    Executive Office Progress Report
                                    5.    Corporate Services Department Progress Report


EXECUTIVE SUMMARY
This report highlights the organisation’s progress in implementing the Council’s Operational
Plan projects for the first quarter of 2014/15. It also reports to the Council, for the first time,
a range of Key Performance Indicators (KPIs) that have been developed to improve
performance management within our Council. These KPIs are a work in progress and will
be improved over time to assist in improving the management of the organisation.

RECOMMENDATION
That Council note the report by the Chief Executive Officer to the Planning & Organisation
Committee Meeting dated 11 November 2014 providing an update on progress with the
implementation of the Operational Plan to 30 September 2014 and details of Key
Performance Indicators.


REPORT
Pursuant to the Local Government Act, the Chief Executive Officer is required to provide a
report to Council on a quarterly basis on the progress towards achievement of the Council’s
Operational Plan. This report addresses the progress towards achievement of our
Operational Plan goals in the first three months of the financial year 2014/15 i.e. to 30
September 2014.

Although not a legislative requirement, the CEO also intends to commence reporting to
Council on a quarterly basis a series of Key Performance Indicators (KPIs). This is the first
time this has been undertaken with this Council and indeed, the former Noosa Council did
not review KPIs on a quarterly basis. Very few Councils in Queensland provide this level of
detail in Council reports and of those that do, not all provide it in the public domain. The
CEO’s intention is to provide “warts and all” reporting to Council that clearly identifies our
success and challenges.

About KPIs

                       KPIs are not always an exact measure of performance or outcomes. They can
                         however, provide indicators of issue to be addressed or monitored.
                       A significant benefit of KPIs is the ability to monitor trends over time or to compare to
                         either external or self-determined benchmarks.



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