230518 Hofmann CMP

Complaints Response Process
The complaints response process for the Project will be outlined in the Communication Plan when it is
developed by the Main Contractor. This Plan will describe the Main Contractor’s approach and
procedures for communication with internal and external stakeholders, necessary territory authorities,
and the public.


Emergency Contact
The initial point of contact for the Project for complaints will be the Project Manager and the Site Manager.
Project Manager:
TBA
Site Manager: TBA
As other key personnel commence onsite, further names and contact numbers will be issued and
displayed prominently on sign boards.



6.          Environment Management
On commencement of site mobilization, all subcontractors will be inducted into the Main Contractors
Environmental Management Plan and all subcontractors will have had their plans audited and approved.
The Main Contractors Site Specific Environmental Management Plan and the underlying environmental
principles that it reflects, has provided the guidelines for the Main Contractors to successfully undertake
extensive projects in the Noosa Region.

6.1         Occupational Health & Safety
The Main Contractor will be the nominated “Principal Contractor” as required under the OH&S Act.
This role will require the careful and controlled management of worker and public safety. Detailed
methodologies are yet to be developed, however typical approaches include job training, toolbox talks,
and implementation of emergency management plans, safe work method statements, weekly OH & S
meetings and audits to confirm compliance. The Main Contractor will be required to report on OH&S on
a regular basis.

6.2         Hazardous Materials
Consultant survey works are required in order to establish existing site conditions and identify any
remediation works that may be required. This investigation would include:

         Hazardous material (Hazmat) survey of the existing structures
         Any additional requirements for soil classification, sampling and analysis works
         Community liaison plan to be established and contact made with relevant authorities.


In the event that hazardous materials are uncovered once site works have commenced, the following
procedures and principles will be followed; this would be consistent for expected and unexpected
hazardous materials:

        Notification to client and project stakeholders
        Main Contractor to develop a remediation management plan
        Advise the client of the most cost and time efficient solutions whilst adhering to industry best
         practice standards
        Agree strategy and commence implementation.
With asbestos for example, all employees need to be trained in the recognition of asbestos and
synthetic mineral fiber (SMF) as part of their employers Safe Work Method Statements (SWMS).




                                                                                                                13