direct debit

Section 2

                  Direct Debit Request Service Agreement (DDRSA)
                  Ensure all sections of the application form have been fully completed.
       Any missing information will result in delays in implementation of this Direct Debit agreement.
                        Please allow a period of 7 days for processing the application.
  Payment Frequency – Amounts will be deducted from your nominated accounts at the times you nominate.
                                                 (see below)
DUE DATE – The net total payable shown on your rate notice (including any supplementary notices) on the date for
payment of your rates for the nominated property.
WEEKLY/FORTNIGHTLY – Commencing on the date specified then on the same day each week/fortnight. If
scheduled deduction day falls on a Public Holiday then payment will be processed on the next business working day.
                                                                                                               st      th
MONTHLY – Commencing on the date specified then on the same date each month (between 1 & 28 of the month).
If the scheduled deduction day falls on a week-end or Public Holiday then payment will be processed on the next
business working day. If you are unsure as to when the debit payment will be processed (after a public holiday) please
enquire with your Financial Institution.

Please note the following Important Information:

    •   By signing a Direct debit Request you have authorised us to arrange for funds to be debited from your account. You should
        refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and you.
    •   It is the responsibility of the ratepayer to have sufficient clear funds available in the relevant account, by the scheduled
        deduction due date, to allow the payment of Debit Items according to the relevant DDR.
    •   To cancel or defer a payment (e.g. stop scheduled payment, amend deduction amount, cancel arrangement) to your DDR
        please notify Council in writing or send an email to [email protected]. A minimum of 72 hours notice is required for
        any of these requests.
    •   Stops and cancellations can also be directed to your financial institution.
    •   If you sell your property you should advise Council immediately (via phone, email or letter) once a contract is signed to
        terminate this arrangement. If another property is purchased a new DDR must be completed for that property.
    •   A new DDR is required to be completed for any changes to customers Bank Account details.
    •   A Council Rate Notice will be issued to the customer every 6 months advising the rates balance.
    •   Individual receipts will not be issued for payments made via Direct Debit.
    •   If a payment dishonours any funds and/or discount applied to the rate account will be reversed.
    •   Discount does not apply if the net amount shown on the rate notice is not paid by the due date.
    •   Council will provide 14 days’ notice to the customer if there is any variation to any of the debit arrangements.
    •   If there is any dispute in regards to a Direct Debit payment that has been processed please place request in writing to
        Council. Request can be either emailed to [email protected] or by letter to Noosa Council, PO Box 141, Tewantin,
        QLD 4565.
                  Allow 14 days for any amendments to take effect or to respond to a dispute
                  If our investigations show that your account has been incorrectly debited, we will arrange for the Financial
                   Institution to adjust your account accordingly. We will also notify you in writing of the amount by which your
                   account has been adjusted. If, following our investigations, we believe on reasonable grounds that your account
                   has been correctly debited, we will respond to your query by providing you with reasons and copies of any
                   evidence for this finding.
                  If we cannot resolve the matter you can still refer it to your Financial Institution, which will obtain details from you
                   of the disputed payment and may lodge a claim on your behalf.
    •   For returned unpaid transactions, the following procedures or policies will apply:
                  We treat the payment as if it was never made
                  Services may be suspended until the outstanding charges are paid; and/or
                  A fee may be applied for drawings that are returned unpaid. We reserve the right to cancel the Direct Debit
                   Request if 3 payment defaults occur. The arrangement will be cancelled and further recovery action for
                   outstanding debts may be taken by the Debit User.
    •   Council’s privacy policy is detailed at the bottom of first page, however please note that the bank may require such
        information to be provided in the event of a claim or relating to an alleged incorrect or wrongful debit.


                                          Need Assistance with the form?
 You should check: With your financial institution whether Direct debit, through BECS, is available from your account.
                    Your account details which you have provided to us are correct by checking them against a recent
                                                   account statement.
            If you need help completing the form please contact Council by telephoning (07) 5329 6500.
                                      How to lodge a Direct Debit Request form
Once you have completed the form either email it to [email protected], lodge it at our office located at 9 Pelican
                  Street, Tewantin, or post it to Noosa Council at PO Box 141, Tewantin, Qld 4565.
        If you wish to notify us in writing about anything to this agreement you should write to Noosa Council
                                           at PO Box 141, Tewantin, Qld 4565.
We may send notices either electronically to your email address or by ordinary post to the address you have given us.
         Any notice will be deemed to have been received on the third banking day after emailing or posting.