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2015-11-10 Planning & Organisation Committee Agenda

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Page 183 of 201

OUR SYSTEMS & PROCESSES

Measure                                                                               Measure
% of requests for service that were lodged online                                     Number of online payments made via Council's website
Purpose                                                                               Purpose
Identify growth of online services                                                    Identify growth of online services
 100%                                                                                  2500
                                                                                       2250
  80%                                                                                  2000
                                                                                       1750
  60%                                                                                  1500
                                                                                       1250
  40%                                                                                  1000
                                                                                        750
                                                                                        500
  20%           14%                                                                     250
                                                                                          0
   0%                                                                                        SS    ye        o&               S     oh         S    Ww
                July                 Aug                 Sept                                s    *    &          ww    of    F<       we     we   NW   sh
Comment                                                                               Comment

                                                     Benchmark is shown by red line, Previous year data is shown by purple line

                                                                                                                                                                        Page 183 of 201
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