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2020-02-11 Services and Organisation Committee Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 FEBRUARY 2020
Page 112 of 112
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 FEBRUARY 2020
OUR SYSTEMS & PROCESSES
Measure Measure
% of requests for service that were lodged electronically % of payments made electronically
Purpose Purpose
Identify growth of online services Identify growth of online services
40% 100%
90% _ _ — Ja ——E Ts 2 eee
mot omy Oe 80% | | | | | | | | | | |
oe sa i i. “os Sa
BB * o @unue 9
0 om LOO
20% - oe PO
10% ow HEI LI LILI
ow HELI LILILI
Oe uly Aug Sept Oct Nov Deo J Feb March April May J ow HITE
uly Aug Sep Ic ov Dec Jan Fe arch Apri ay June om (od Ed Ee Ee
wE requests Email (incl. requests via mobile applications) July Aug Sept Oct Nov Dec Jan Feb March April May June
Comment Comment
This KPI includes all payments made to Council via electronic means (including BPAY,
direct debit, via Council's website, at Australia Post outlets etc)
2017/18 data is shown by dotted purple line. 2018/19 data is shown by black line
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