2020-02-11 Services and Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                               11 FEBRUARY 2020


3.    Co-Work




As at 31 Dec 2019, The Digital Hub is host to 29 Co-work members: 18 Full-time | 11 Flex. The
Digital Hub has seen growth in the number of multi-person teams amongst the co-working group

Staffing & Services
The Digital Hub Director is a full-time resource dedicated to leading and managing all aspects of
The Digital Hub operation. The Digital Hub has taken important steps towards achieving a
sustainable operating model with support resources in place to help execute The Digital Hub’s
ambitious program of economic development activities and provide a world class service to its
paying customers.
The Digital Hub Director is supported by a part-time Queensland government funded
administration Trainee, and an Ecosystem support contractor funded by an Advance Queensland
Regional Start-up Hubs Support Grant ($25k per annum for three years).

Duties                                Resourcing Plan
Commercial leasing and tenancy        Council has outsourced rental collection and commercial
management                            leasing to Colliers. Day to day facilities issues remain the
                                      responsibility of The Digital Hub Team
Facilities management                 Hub Team with assistance from handyman on an on-demand
                                      basis.
Cleaning                              Office cleaning has been outsourced with two office cleans per
                                      week.
Network support                       Hub Director with assistance from Council IT team
Barception                            SevGen Indigenous Corporation were engaged in 2019 via an
                                      EOI to provide an experimental coffee kiosk and reception
                                      service - this arrangement is currently being reviewed for
                                      potential extension into 2020.
Procurement admin                     Assistance with purchase orders, invoice processing and
                                      purchase card reconciliations being provided
                                      by EcDev Department staff.
Finance admin                         Assistance provided by Economic Development and
                                      Department administration staff where possible.
Event catering                        Handled by Hub Team with assistance provided by Economic
                                      Development and Department administration staff where
                                      possible.


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