2020-02-11 Services and Organisation Committee Agenda

 SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                        11 FEBRUARY 2020


BRANCH ACTIVITIES                    RECENT ACHIEVEMENTS                                 CURRENT PRIORITIES                          THE NEXT QUARTER
Coordination of Council’s Business    Supported Operational BCP Owners (ICT,            Review and implement improvement            Commence implementation of
Continuity Framework                    Customer Service, Buildings, Waste                  opportunities identified from internal        2019 Audit recommendations for
                                        Recovery & Payroll) with implementing               audit.                                        Business Continuity Planning.
                                        plans & developing various testing
                                        exercises.
Governance and Risk Management        Participated, advised and assisted in the         Review of Governance policies.              Continue implementation of
Items                                   preparation of a risk management                  Coordinating RTI training for relevant        recommendations resulting from
                                        assessment for Noosa River Plan project.            staff by an external consultant.              the internal audit of the risk
                                      Organised communication for International         Preparation for second Executive              management framework.
                                        Anti-Corruption Day.                                group workshop on Council’s Strategic
                                      Executive group workshop held on                    Risk Register and Risk Appetite.
                                        Council’s Strategic Risk Register and Risk
                                                                                          Continue finalising Council’s improved
                                        Appetite
                                                                                            Strategic Risk Register and new Risk
                                      Reviewed Council’s Delegations Register             appetite.
                                        and Financial Delegations Register. This
                                        includes aligning it to the latest delegations
                                        update.
                                      Review Council’s Policies & Registers for
                                        compliance & improvements in accordance
                                        with State Government checklists.
                                      Implemented a new Insurance claim form
                                        to assist Council and our insurer in claim
                                        requests by the public.
Business as Usual activities          5 insurance claims received; 3                    Ongoing delivery of governance & risk       Assist in the Review of
                                        Administrative Action Complaints received           management support & advice across            Governance functions to assess
                                        and 4 completed; 2 Right to Information             Council.                                      work capacity and resourcing
                                        (RTI) applications received.                      Ongoing coordination of progress              requirements.
                                                                                            updates for the Operational Plan &
                                                                                            Branch Plans for Council.
                                                                                          Prepare supporting data for Service
                                                                                            Review to demonstrate work priorities
                                                                                            & load.
                                                                                          Continue to networking with Local &
                                                                                            State groups for best practice &
                                                                                            process improvements.
                                                                                          Continue to develop & implement
                                                                                            improved system operational reporting
                                                                                            for RTIs, insurance claims &
                                                                                            complaints.

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