Year in Review 2022_23

GENERAL COMMITTEE MEETING                                                   18 SEPTEMBER 2023




 Corporate Plan Theme 5: Excellence as a Council
“The Noosa Shire community is proud of its Council”

   •   Implemented new Electronic auditing programmes of existing non-sewered facilities and
       systems within Noosa Shire including, North Shore areas in conjunction with Council’s Noosa
       River Plan. This involved auditing of existing non-sewered systems and facilities within the
       North Shore area of the Shire, identifying the existing compliance for human health and
       environmental needs and obligations for existing and future and identifying existing record
       management systems for existing systems and facilities and explore acceptable treatment
       classes for disposal.


   •   Restructured Shire wide auditing programme to protect against cross connections of drinking
       and non-drinking water supplies in support of human health consideration for residents and
       visitors within the Shire. Noosa Council investigated numerous animal attack requests
       throughout the year, and was successful in all appeals to QCAT, where the council's efforts
       to ensure public safety were validated through the confirmation of a destruction order for a
       declared dangerous animal.


   •   Local Laws and ICT collaborated to introduce a new system, streamlining dog registrations
       and offering an online portal for owners to manage their details conveniently. The new
       program provides improved records management and flexible registration renewal options
       based on the initial registration date.

Noosa 2.0 – Roadmap for Improved Systems and Processes
   •   In 2022/23, Council commenced its program of progressive enhancement of systems and
       processes to improve the efficiency and user experience of systems for both internal and
       external customers. Key achievements during the year included upgrade of network speeds
       at all council facilities and new software solutions for waste management, council meetings,
       snap-send-solve integration to the customer request system, contracts register, automated
       invoice processing and expanded use of QR codes.


   •   Council will continue to progress improvements over the coming year to finalise a number of
       other system priorities including payroll and HR, property and rating, fleet, sports facility
       management and community support.

Financial Sustainability