Annual Report 2015-16

Commitment to equal opportunity employment
Council is an equal opportunity employer, which is committed to providing equal employment
opportunities for its current and prospective employees. Council’s employment practices are
aligned to Queensland’s Anti-Discrimination Act 1991 and relevant federal anti-discrimination laws.

Council recognises the importance workforce diversity and promotes a working environment where
people are treated on their merits at every stage of their employment.

At Noosa Council, all staff are encouraged to embrace equity and diversity at all levels within the
organisation. The Noosa Council Employee Code of Conduct reinforces the standards of
behaviours required of employees including non-discriminatory workplace practices.

Council will continue to strive to build a workforce and supporting organisational culture that
reflects the diversity of the greater community and is free of all forms of discrimination and
harassment.


Administrative action complaints
Council is committed to managing customer feedback and ensuring all complaints are dealt with in
a fair, prompt and confidential manner. Council aspires to provide a level of service that does not
attract complaints. However, Council acknowledges the public’s right to provide feedback on
services, including the right to lodge a complaint about a decision or other action Council has
taken, or failed to take, where considered appropriate to do so.

Council’s Administrative Action Complaints Policy has been developed to ensure:
 complaints are handled in a structured, timely and professional manner which is fair,
   considerate and respectful of privacy;
   all staff members are aware of their responsibilities regarding the complaints; and
   complaints are used to identify problems and to continuously improve the Council’s services.

A copy of the Council’s current Administrative Action Complaint Process Policy can be viewed on
Council’s website.

Table 10 below provides a summary of Administrative Action Complaints for the period. Council
reviews each complaint it receives objectively and aims to ensure that any improvement
opportunities identified by a particular complaint are implemented into operations.

Table 10 – Administrative Action Complaints

Complaint statistics 30 June 2015 to 30 June 2016
Complaints                Complaints             Complaints resolved during the     Complaints outstanding at
outstanding as at         received during the    period                             30/06/16
30/06/15                  period
2                         19                     21                                 Nil.

Note: The above statistics relate to formal administrative action complaints, which can be distinguished from
‘a request for service’ by members of the public. An administrative action may include a decision, or a failure
to make a decision, a failure to provide a written statement of reasons for a decision, an act, a failure to do
an act, the formulation of a proposal or intention, or the making of a recommendation.




Noosa Council Annual Report 2015/16                                                                   Page 19