Original source · versioned page text
Meeting papers
OUR SYSTEMS & PROCESSES
Page 476 of 476
OUR SYSTEMS & PROCESSES
Measure j Measure
% of requests for service that were lodged electronically % of payments made electronically
Purpose | Purpose a : : i
Identify growth of online services Identify growth of online services
50% 100%
40% 80%
30% 60%
20% 40%
20%
10%
0%
0% July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
@ Online requests = Email (incl. requests via mobile applications) Gas «2022/25 em 2021/22 se ees 2020/21
Comment Comment
Greater increase in the use of the Snap Send Solve app over this quarter by This KPI includes all payments made to Council via electronic means (including
Customers. BPAY, direct debit, via Council's website, at Australia Post outlets etc)
Page 476 of 476See the original
The page text is free to read. Viewing or downloading an original file needs an account.
Log in to see the originalLog in to download the original (b1337d84ed.pdf)
Searchable page text hides email addresses. Original files are unchanged and may show email addresses.