2018-09-11 Services & Organisation Committee Agenda

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Theme 5: Excellence as a Council
      20 year goal: The Noosa Shire community is proud of its Council
       Pm       ORC       iar r)
       |.  Maintain a focus on excellence in Customer Service and improved service delivery.              |
       2.  Maximise financial opportunities for Council land holdings for the purpose of maximising non-rate
           revenue.
       3.  Further develop systems to promote continuous improvement.
       4.  Embed corporate values into the organisational culture.
       5.  Improve online customer interface services.
       6.  Continue to meet or exceed all statutory financial ratios and key operational targets.
       7.  Ensure that workforce planning is in place across the organisation.
       8.  Improve and maintain the safety and wellbeing of employees.
       9.  Enhance opportunities for the community to engage with the Council and ensure community
           engagement best practice is embedded in Council operations.
       10. Ensure that Council business activities remain competitive and profitable.
       ||. Ensure that Business Continuity Plans are developed and tested.
       12. Strengthen Council's governance framework and develop leadership potential.
       13. Embed risk management practices into decision making processes.

      In 20 years ...
       »   Weare considered “financially strong” by the Queensland Government.
       »   Our customer service is recognised for meeting our community expectations.
       *   Council is an employer of choice.
       *   There are multiple channels available for the community to interact with Council.
       *   Council has inspirational and transparent leadership based on integrity, and highly ethical conduct is
           embedded in Council’s culture.
       *   Council operates successful business activities.
       »   Best practice risk management practices are embedded in decision making.
       *   Our community believes that they can partner and collaborate with our Council to achieve great
           outcomes.

mo       COUNCIL                                                                                            CRE

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