Att 4 - RAMP

manager and the person in charge of the premises at any time.

7.3 Security

4 Pines Noosa is a safe hotel establishment. All staff will have completed RSA requirements and an RMLV
trained and approved Manager will be on shift at all times.

The licensee and approved manager/s will ensure crowd controllers licensed under the Security Providers
Act 1993 are employed in the following ratios at all times from 11:00pm until one hour after the premises
ceases to supply liquor:

    •     1 to 100 patrons or part thereof - 1 crowd controller

    •     More than 100 patrons but not more than 200 patrons - 2 crowd controllers

    •     More than 200 patrons but not more than 300 patrons - 3 crowd controllers

    •     More than 300 patrons but not more than 400 patrons - 4 crowd controllers

    •     More than 400 patrons but not more than 500 patrons - 5 crowd controllers

    •     Plus at least 1 crowd controller for every 250 patrons (or part) thereafter.

The licensee and approved manager/s will maintain closed-circuit television (CCTV) equipment recordings
of all patrons entering and leaving the premises via the entrance and exit (including any fire exit used for
removing patrons).

The CCTV footage will include recordings of all interactions between patrons and crowd controllers or
staff, from 8:00pm until one hour after all patrons have left the premises, or close of business, whichever is
later.

The licensee and approved manager/s will keep CCTV recordings in a secure place for at least 28 days
after the recording is made. Recordings of incidents where persons are removed or injured must be kept
on the premises for 1 year after the recording is made.

The recordings must be produced on request by an investigator appointed under the Liquor Act 1992.

The operators of 4 Pines Noosa will ensure that the following practices are adhered to:

         a) Patron safety.

         b) An Incident Register is maintained and kept in a secure office.

         c) Crime scene management procedures.

         d) Staff to discourage anyone from driving if they appear intoxicated.

         e) All staff to act respectfully towards patrons at all times.

7.4 Transportation

4 Pines Noosa is located within Noosa Junction in the Noosa Heads locality of the Noosa Shire. Transport
options available for patrons are provided all within close proximity,

     –     Taxi rank,


RG Strategic                         4 Pines Noosa –Risk Assessed Management Plan                Page 5