2021-06-08 Services & Organisation Committee Meeting Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA     8 JUNE 2021


                                                     Attachment 1




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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                   8 JUNE 2021

                                                                                                   Attachment 1

               Attachment 1: Go Noosa Peak Period Traffic Management 2020-21
                Initiatives

               This report evaluates the initiatives undertaken as part of the Noosa Council endorsed peak
               period traffic management plan known as Go Noosa (Christmas 2020/21 & Easter 2021), and
               provides commentary on the operational effectiveness, data obtained, feedback, value for money
               and areas for improvement of each initiative.
               A number of data sources were used to evaluate Go Noosa 2020/21 including:
               e     Traffic, cycle and pedestrian counts on 3 January.
               °     Bus patronage counts
               e     Visual observations
               e     Stakeholder feedback
               °     Feedback surveys
               e     Lions Park paid parking receipts
               e     Tourism Noosa Data
               °     Anecdotal information from Ferry Operator

               1.    Initiative - Free Buses
               Overview
               The Free Holiday Bus program has been operational since 2000 and is now considered
               synonymous with a visit to Noosa during the peak holidays.
               The following five Noosa-specific TransLink bus services were paid for by Noosa Council fromthe
               Sustainable Transport Levy and provided free to passengers from the 12° December 2020 to 26"
               January 2021 and the 2" to the 18" April 2021:
               °     Route 626 — Tewantin to Sunrise Beach via Noosa Heads
               e     Route 627 — Tewantin to Sunshine Beach via Noosa Heads
               °     Route 628 — Noosa Parklands to Noosa Junction, via Noosa Civic
               °     Route 629 — Tewantin to Noosa Junction via Noosa Civic
               °     Route 632 — Noosa to Cooran via Cooroy and Pomona
               The costs Noosa Council pays for the above services are determined by TransLink on a ‘loss of
               revenue’ basis.
               The below additional services have been introduced to supplement the existing TransLink services.
                Including:
               e    064 Peregian Beach to Noosa Head’s bus to compensate for not being able to provide free
                     travel on Route 620 Maroochydore — Noosa Heads which services the Eastern beaches.
               °    065 Noosa Heads to Noosaville ‘Go Noosa Loop Bus’ as part of the Transport Strategy
                     desired objective of a high frequency Noosa Style Bus
               To operate the above additional services, Council obtains approval from the Director General of
               the Department of Transport and Main Roads to operate competing services to the existing
               TransLink routes as this contravenes the Transport Operations (Passenger Transport)Act 1994.
               Council pays a commercial rate to the competitively selected operator to deliver the additional
               temporary services.
               Council works with our delivery partners to create a holiday atmosphere and high customer
               service across all services. Bus drivers underwent Tourism Noosa’s ‘Welcome to Noosa’ training
               and/or online Go Noosa training induction and wore tropical shirts with the intention to provide
               bus users with a positive experience while catching public transport.

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