2021-06-08 Services & Organisation Committee Meeting Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA     8 JUNE 2021




                                                   Page 42 of 55

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                      8 JUNE 2021

                congestion however the TransLink App provides real time bus information to advice passengers of
                delays and next service.
                The Go Noosa App was not actively promoted as it is still under development but future roll out will
                review compatibility (e.g. iPhone 6)
                Public holidays generally run to a Sunday timetable. Buses displaying “out of service” are generally
                on route elsewhere.

                Passenger Assistant at Noosa Heads (2 comments)
                -     Have a customer service person at Noosa Heads
                -    Great having concierge Sunbus staffers at Hastings St stop
                Staff comment: A Passenger assistant is employed at the Hastings street bus interchange on
                predicted busy days (weekends and public holiday).
                Request for service to Noosa National Park (1 comment)
                -    Thank you terrific service. We do wish however there was a shuttle between Noosa Heads
                     Station and Noosa National Park lot as there is never parking available there.

                Other
                -    Spruce up Noosa heads bus station, disgraceful
                Staff comment: Hastings Street Bus Interchange is part of a future options analysis project.
                -     If the ferries were free | would use them. They are too expensive for me to use occasionally.
                Staff comment: Ferry is run by an external commercial operator. The operator offers frequent
                travellers pass half price for locals and 30% discount for visitors. The 10 visit pass can be used over
                the entire year.
                -     Buses too noisy. Go electric
                Staff comment: Council lobbying TransLink regarding electric bus fleet for Noosa.
                -     Pedestrians should be prioritised at pedestrian crossings by traffic control personal. IE a single
                      person with no other pedestrian in sight (So no need to wait for others to let a group cross
                     together) should have priority over cars as it is after all a pedestrian crossing. | observed a
                     single person with no others in sight approaching the crossing been made to wait for a minute.
                     Whilst cars were waved through.
                Staff comment: Traffic control under evaluation and review to refine processes.
                67% of respondents stated that based on their experience on the free buses they would be more
                likely to catch a bus (outside of the free holiday period) in the future. This percentage is increasing
                each year.
                Value for money:
                As TransLink already subsidises the existing public transport bus routes, Council is only required to
                fund loss of passenger fare revenue, this results in a very cost effective services with an average cost of 78
                cents per passenger trip. In contrast, the fully costed additional services averaged $2.89 for the 065 Loop
                Bus and $8.18 for the 064 Peregian to Noosa Head's service.
                By comparison, outside of the free period, a one way journey using a TransLink Go card from
                Tewantin to Noosa Heads is $2.70 between the hours of 8:30-3:30pm weekdays and all day on
                weekends and $3.37 per trip during morning and afternoon peak times.
                Refer Table 2 below for a breakdown of the Easter and Christmas cost per passenger by service.

                                                                                                   Page 42 of 55