Noosa Council Annual Report 24/25

Index of Figures and Tables

Index of Figures                                                                                     Index of Tables

Figure             Description                                                                Page   Table             Description                                                                Page

Figure 1           Noosa Shire regional map                                                   15     Table 1           Services                                                                   30 - 33

Figure 2           Social media statistics                                                    38     Table 2           Service locations                                                          34

Figure 3           Integrated planning and governance framework                               42     Table 3           Customer service interactions                                              35

Figure 4           Organisational structure                                                   45     Table 4           SPARC Corporate Values                                                     41

Figure 5           Workplace Health & Safety - Average Lost Time Injury Duration              86     Table 5           Organisational establishment                                               46

Figure 6           People & Culture - Staff Turnover Rate                                     86     Table 6           Employee type                                                              46




                                                                                                                                                                                                            Noosa Council Annual Report 24/25
Figure 7           Customer Service - Number of Requests Received                             87     Table 7           Tenure of employment with Council                                          46

Figure 8           Customer Service – Percentage of Requests Completed Within Target Date     87     Table 8           Employee gender ratio                                                      46

Figure 9           Customer Service - Average Phone Wait Time                                 88     Table 9           Diversity in leadership roles                                              47

Figure 10          Financial Management - Investment Return Performance                       88     Table 10          Learning and Development Training Types                                    49

Figure 11          Revenue Management - Rate Arrears Ratio                                    89     Table 11          Learning and Development Spend                                             49

Figure 12          Customer Service – Percentage of Customer Requests Lodged Electronically   89     Table 12          Workers’ Compensation Claims                                               51

Figure 13          Financial Management - Working Capital Ratio                               90     Table 13          Theme 1 – Environment: Corporate Plan 2023 – 2028 Performance Progress     56 - 57

                   ICT Management: Percentage of IT Helpdesk Requests Closed Within 48               Table 14          Theme 1 – Environment: Operational Plan 2024 - 2025 Performance Progress   57 - 59
Figure 14                                                                                     90
                   Hours
                   Development Assessment - Total Number of Development Applications                 Table 15          Theme 2 – Liveability: Corporate Plan 2023 – 2028 Performance Progress     60 - 61
Figure 15                                                                                     91
                   Decided
                                                                                                     Table 16          Theme 2 – Liveability: Operational Plan 2024 - 2025 Performance Progress   62 - 65
                   Development Assessment - Total Number of Development Applications
Figure 16                                                                                     91
                   Decided Within Statutory Timeframe                                                Table 17          Theme 3 – Prosperity: Corporate Plan 2023 – 2028 Performance Progress      66
Figure 17          Plumbing Assessment - Total Number of Plumbing Applications Decided        92
                                                                                                     Table 18          Theme 3 – Prosperity: Operational Plan 2024 - 2025 Performance Progress    67 - 69
                   Plumbing Assessment - Total Number of Plumbing Applications Decided
Figure 18                                                                                     92     Table 19          Theme 4 – Future: Corporate Plan 2023 – 2028 Performance Progress          70 - 71
                   Within Statutory Timeframe

Figure 19          Community Financial Reporting statistical diagrams                         XX     Table 20          Theme 4 – Future: Operational Plan 2024 - 2025 Performance Progress        71 - 73

                                                                                                     Table 21          Theme 5 – Excellence: Corporate Plan 2023 – 2028 Performance Progress      74




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